Help Desk Specialist at MCC LFGSP HOLDINGS LLC

St. Petersburg, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Problem Solving, Customer Service, Communication, Documentation, Technical Assistance, Microsoft 365, Active Directory, Networking Fundamentals, Windows, macOS, Installation, Configuration, Asset Tracking, User Training, Onboarding, Offboarding

Industry

Description

Description As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for staff across the organization. You will handle incoming IT requests, resolve day-to-day technical issues, and escalate more complex problems to senior IT staff as needed. This position is designed for someone with strong customer service skills, solid troubleshooting abilities, and a desire to grow within the IT field. Your primary responsibility is to ensure that employees have the technical support they need to remain productive. --- Responsibilities · Serve as the first point of contact for staff seeking IT support via phone, email, or ticketing system. · Provide technical assistance for hardware, software, and peripheral issues. · Install, configure, and maintain end-user devices (laptops, desktops, printers, mobile devices). · Troubleshoot and resolve problems with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). · Assist with onboarding and offboarding of employees, including setting up accounts, email, and access permissions. · Support password resets, user access requests, and basic Active Directory functions. · Escalate advanced technical issues to System Administrators or IT leadership. · Document issues and resolutions within the helpdesk ticketing system. · Assist with office network troubleshooting under the guidance of senior IT staff. · Provide basic training to users on IT systems and best practices. · Contribute to maintaining IT inventory and asset tracking. Requirements Education & Certifications: - Associate’s degree in IT, Computer Science, or related field preferred (or equivalent work experience). - CompTIA A+, Network+, or Microsoft Fundamentals certifications a plus. Experience: - 1–3 years of experience in a help desk or technical support role. - Familiarity with Microsoft 365 applications and administration. - Strong working knowledge of M365 Admin, Azure/Intune, SharePoint, Microsoft & Windows operating systems, products, applications, and hardware/software troubleshooting techniques. - Basic knowledge of networking fundamentals (Wi-Fi, switches, VPNs). - Experience with Windows and macOS environments. - CINC Systems ERP experience a plus. Core Skills: - Strong troubleshooting and problem-solving skills. - Excellent communication and customer service skills. - Ability to manage multiple support requests simultaneously. - Detail-oriented with strong documentation habits. - Eagerness to learn and grow into more advanced IT roles. --- Why Join Ardoor Ardoor is a private equity-backed parent company leading the transformation of association management through advanced technology and best-in-class operations. As a Help Desk Specialist, you will gain hands-on experience with enterprise IT systems, build foundational technical skills, and be part of a collaborative team working to support a rapidly growing organization.

Responsibilities

The Help Desk Specialist will serve as the first point of contact for IT support, handling incoming requests and resolving technical issues. They will also assist with onboarding and offboarding employees and escalate complex problems to senior IT staff as needed.