Help Desk Specialist at Nefesh B'Nefesh

Jerusalem, Jerusalem District, Israel -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

0.0

Posted On

25 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk Support, Technical Issue Resolution, Microsoft Windows Servers, Azure VM, Active Directory, Office 365, GPOs, Backups, SharePoint, Network Maintenance, System Security, Data Backup, DNS, DHCP, Cellular Phone Setup, Problem Solving

Industry

Non-profit Organizations

Description

NBN is looking for a service-oriented and self-motivated Helpdesk Specialist to join our innovative and cutting-edge IT team, supporting a staff located in multiple locations. The position is full-time and based in our Jerusalem office. In this role, you will work as part of our Systems team and under our Sr. Systems Admin on maintaining and monitoring the computer systems and networks for our organization. You will be tasked with solving complex technical issues and will also collaborate with team members to assist them with their technical requirements and solutions. Responsibilities Network servers and technological tools maintenance, and management Test, evaluate, and implement new technology for the business Maintain Microsoft Windows Servers / Azur VM’s and Entra environment Management of Active Directory, 365, GPOs, Backups, SharePoint and environment Support and maintain The Jerusalem office as part of our helpdesk team. User Setup and installation: Windows, Office, Anti-Virus, VPN, ZTNA Evaluate and implement solutions for security issues Requirements Proven experience as a Helpdesk Specialist or similar role Proven systems experience and helpdesk skills Experience in PC, Server, Networking hardware, and 365 / Azure services Up-to-date knowledge of the latest IT and software trends Experience with Networks (LAN, WAN), network printers and patch management Experience with system security Experience with data backup and recovery solutions. Knowledge of DNS and DHCP Familiarity with standard Cellular phone equipment, setup, transfer, backup and problem solving. Resourcefulness and problem-solving aptitude; ability to research and find solutions for IT-related problems. Excellent communication skills in English and Hebrew Ability to interface with and offer Helpdesk support for employees in a calm, professional and pleasant way BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

Responsibilities

The Help Desk Specialist will maintain and monitor computer systems and networks, solve complex technical issues, and support the Jerusalem office as part of the helpdesk team. They will also evaluate and implement new technology and solutions for security issues.