DESCRIPTION

We are looking for a dedicated Help Desk Specialist to join PHOTAVIA, a leading media production company. As a Help Desk Specialist, you will play a crucial role in providing technical support and assistance to our internal teams and external clients. Your expertise will ensure smooth operations and efficient problem resolution, contributing to the overall success of our projects.
In this role, you will be involved in troubleshooting technical issues, responding to inquiries, and escalating complex problems as needed. Your attention to detail and strong communication skills will be essential in delivering exceptional customer service and maintaining high levels of client satisfaction. Join our team at PHOTAVIA and be part of a dynamic work environment where your contributions make a real difference.

REQUIREMENTS:

• Strong knowledge of computer systems, networks, and software applications.
• Excellent problem-solving and analytical skills.
• Effective communication and customer service abilities.
• Ability to prioritize tasks and manage time efficiently.
• Experience with help desk or technical support is a plus.
• Basic understanding of ITIL framework is preferred.
• Certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous.
• High school diploma or equivalent; additional certifications are a bonus.

• Respond to help desk inquiries via phone, email, or ticketing system.
• Provide technical support for hardware, software, and network issues.
• Troubleshoot and resolve technical problems in a timely manner.
• Escalate unresolved issues to the appropriate IT personnel.
• Install, configure, and update software applications.
• Assist with user account management and password resets.
• Document help desk interactions and resolutions.
• Collaborate with team members to improve overall support processes.