Help Desk Specialist/Project Coordinator at Guaranty Bank & Trust Co

New Roads, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Troubleshooting, Project Coordination, Information Security, Customer Support, Software Installation, Network Management, Training, Disaster Recovery, Help Desk Support, Communication, Problem Solving, Microsoft Excel, Microsoft Word, Microsoft Outlook, Intranet Management

Industry

Banking

Description

Description Position Summary: Assist the Information Security Officer with daily duties and responsibilities. Provide technical assistance such as trouble-shooting; unlocking and resetting passwords to staff. Must be knowledgeable of standard software such as Excel, Word, Outlook, etc. Will participate and lead projects that may include implementation of new or revised products and services; new applications and software installations. Reporting Relationship: Direct report to the Information Security Officer; indirectly reports to the VP/Chief Operating Officer. MAJOR ACCOUNTABILITIES: Assist the ISO in order to achieve the daily duties being performed, while meeting established deadlines. Monitor assigned Information Security Management reports. Help with training of new personnel on the use of the network, outlook, intranet, etc. Perform duties associated with the IT Help Desk: troubleshoot questions and resolve problems in regards to the Bank’s information systems and applications. Responsible in providing information when requested by customers and branch personnel in a prompt, professional, and courteous manner. Project coordinator and leader for all Bank projects. SPECIFIC DUTIES: Backup the IT Manager in supporting the Bank staff request for assistance via email, telephone and the IT Help Desk online tickets. “Triage” and prioritize based on need, escalating to the IT Manager or Complete Network when warranted. Assist customers with online banking services (internet banking, bill pay, electronic statements, mobile banking, etc.). Perform assigned duties of the ISO in his absence. As the Project Manager coordinate projects with department heads, project sponsor, project team and if applicable, the service vendor(s) project expert. Charis the project committee, attend meetings, and prepares reports to communicate project status. Adhere to the quality standards and review project deliverables. Assist in designs, communicates, and implements plans for completion, monitors progress and performance against the plan and takes action to resolve issues and minimize delays. Liaises with other internal resources for information as needed to move projects forward. Run and save copies to a laptop of the Loans and Deposits trial balances daily. Assist with updates to the Bank’s intranet; ensuring forms and polices are kept up-to-date and archive out dated versions. Assist with the annual rotation of computers; installs and updates to computers, network hardware and software; and maintenance of the Bank’s network systems. May install and configure peripheral equipment. Assist with managing information and access control procedures. Offer ideas and suggestions on addressing organizational information needs with current technology. Assist in developing and testing disaster recovery protocols for the organization's information systems and data processes. Assist in managing an IT portfolio of basic strategic and systems related initiatives and inventory. Provides support to the Information Security Officer in developing and directing the systems analysis, programming, and operation of the in-house electronic data processing (EDP) system. Assist in maintain and updating the bank’s website. Requirements At least 2-3 years of help desk experience.

Responsibilities

Assist the Information Security Officer with daily duties and provide technical assistance to staff. Lead and coordinate projects related to the implementation of new products and services.