OVERVIEW

We are seeking a dedicated and knowledgeable Product Specialist/Helpdesk Specialist to join our client’s IT support team. The ideal candidate will possess strong communication skills and a passion for customer service.

SKILLS

• Proficient in technical support practices with a focus on customer service.
• Strong understanding of computer management principles and IT infrastructure.
• Experience with Microsoft Office applications and desktop support tools.
• Excellent communication skills to effectively convey technical information to non-technical users.
• Experience with help desk ticketing systems such as BMC Remedy or ServiceNow is preferred.
  Job Type: Contract
  Pay: $25.00 - $30.00 per hour
  Expected hours: 40 per week

Ability to Commute:

• Dover, DE 19901 (Required)

Ability to Relocate:

• Dover, DE 19901: Relocate before starting work (Required)

Work Location: In perso

• Primary responsibility of the Product Specialist is to make sound recommendations on functional and technical improvements to the product.
• Manage and complete customer tickets related to the product.
• Will provide effective product support as needed.
• Will provide input to training and/or documentation materials regarding the latest technical and functional design changes and processes used within the product.
• Shall attend meetings, complete customer service ticket requests, submit weekly reports, and respond to emails and phone calls.
• Utilize help desk software tools like BMC Remedy, ServiceNow, or Jira for ticket management and issue tracking.
• Will create documentation as needed, assist in testing, and be part of the Customer Engagement team.
• Collaborate with team members to improve IT processes and enhance user experience.
• Document solutions and maintain knowledge base articles for common issues.