Help Desk Specialist - Tier 3 at Piper Companies
Washington, DC 20001, USA -
Full Time


Start Date

Immediate

Expiry Date

30 Oct, 25

Salary

90000.0

Posted On

30 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

ACTIVE TOP SECRET CLEARANCE NEEDED FOR CONSIDERATION

Zachary Piper Solutions seeks a Help Desk Specialist - Tier 3 to provide customer support on a contract with the Department of Energy and the National Nuclear Security Agency OCIO. The Help Desk Specialist will be an experienced IT professional with advanced technical knowledge, excellent problem-solving abilities, a track record of handling complex issues and escalations, and a deep understanding of IT infrastructure and support procedures. This opportunity will be fully on site in Washington, DC.

QUALIFICATIONS:

  • A minimum of three (3) years of professional IT experience in alike setting.
  • Active Top Secret Clearance
Responsibilities
  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
  • Supervise operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
  • Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems. Other duties as assigned.
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