Help Desk Support at Acquire Intelligence

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, IT Support, Customer Service, Troubleshooting, System Administration, Communication, Documentation, Team Collaboration, Process Improvement, ServiceNow, IBMS, Aquira, Salesforce

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At Acquire Intelligence, our mission is to help businesses work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career — Join us today and be part of a team where your work makes an impact! WHY JOIN THE A-TEAM? Come for a career, stay for the fun! HMO coverage for you and your family Yearly Kick-Off Parties with major giveaways (like the car in 2023) Get recognized through our ‘Value Awards’ Grow your career — yes, we love to promote internally Do meaningful work and collaborate with the best 900+ promotions given each year 2,700+ leadership training courses A SNAPSHOT OF YOUR ROLE As a Help Desk Support Specialist, you will support internal staff and management in utilizing platforms such as IBMS, Aquira, and Salesforce efficiently. You’ll handle front-line queries, troubleshoot system issues, perform system administration, and work closely with various support tiers and vendors to maintain seamless operations. Your responsibilities include: Responding promptly and accurately to user queries with solutions, workarounds, or training materials Performing general system administration tasks including user setup and data maintenance Troubleshooting, replicating, and documenting system issues, escalating to Tier 2/3 as needed Tracking and managing support tickets using ServiceNow Assisting Tier 2/3 support with vendor coordination and reporting tasks Maintaining accurate documentation of bugs and resolutions You’ll also: Work collaboratively with different team members and departments Promote team efficiency and contribute to process improvements Communicate regularly with key stakeholders and attend team stand-ups and reviews Uphold Occupational Health and Safety (OHS) and Equal Employment Opportunity (EEO) standards A BIT ABOUT YOU You’ll thrive in this role if you are a service-minded, tech-savvy team player who’s great at solving problems and staying organized. Required Skills & Qualifications Experience in help desk or IT support roles Ability to follow documented support procedures Strong oral and written communication skills Excellent customer service skills when dealing with internal and external users Ability to innovate and communicate technical ideas effectively Professional demeanor and a commitment to high standards of service Preferred Skills Familiarity with IT platforms such as IBMS, Aquira, Salesforce Experience using ServiceNow or other ticketing tools Capacity to work in a fast-paced and dynamic environment WHAT SUCCESS LOOKS LIKE Timely resolution of internal support tickets Positive feedback from internal users Efficient collaboration with technical teams and vendors Proactive identification and mitigation of technical issues WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever – Smart questions spark smart solutions Entrepreneurial Energy – Think like an owner. Solve like a founder Fast with Intent – We move fast and deliver real results Laugh and Learn – We don’t take ourselves too seriously, just our results What are you waiting for? Join the A-Team and experience the A-Life! Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

As a Help Desk Support Specialist, you will support internal staff and management in utilizing platforms efficiently. You’ll handle front-line queries, troubleshoot system issues, and perform system administration tasks.