Help Desk Support at HOUCHENS FOOD GROUP INC

Bowling Green, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Customer Service, Communication Skills, Microsoft Word, Microsoft Excel, Troubleshooting, Point-of-Sale Systems, Retail Knowledge, On-Site Repairs, Training, Preventive Maintenance, Emergency Response, Technical Support, Equipment Installation, Problem Solving, Team Collaboration

Industry

Retail

Description

Description HOUCHENS FOOD GROUP, INC. POS Help Desk Support Technician Department: Information Technology Minimum Schedule: 7:30 am - 4:30 am Monday-Friday, On call may be required Job Status: Full-Time Hourly FLSA: Non-Exempt Reports To: Help Desk Support Manager Position Summary A System Support Technician will be responsible for answering the telephone and addressing issues relating to the Point-of-Sale System. Duties and Responsibilities Answering and troubleshooting calls received from retail stores. Working knowledge of store procedures and equipment. Traveling to stores to install equipment and train employees. Perform on-site repairs, upgrades, and other preventive maintenance. On call rotation for afterhours emergencies. Other tasks as assigned. Position Requirements and Qualifications Grocery and convenience store knowledge preferred. Exceptional communication skills. Excellent customer service skills. Proficient in Microsoft Word and Excel. Prior Help Desk and or customer service experience a plus. Other job-related tasks as needed. Education: High School Graduate or General Education Degree (GED) Relevant postsecondary education preferred Physical Demands Stand O (Occasionally) Walk O (Occasionally) Sit O (Occasionally) Handling / Fingering C (Constantly) Reach Outward O (Occasionally) Reach Above Shoulder O (Occasionally) Climb O (Occasionally) Crawl O (Occasionally) Squat or Kneel F (Frequently) Bend F (Frequently) Lift /Carry 10 lbs or less F (Frequently) 11-20 lbs F (Frequently) 21-50 lbs O (Occasionally) 51-100 lbs O (Occasionally) Over 100 lbs N (Never) Push / Pull 12 lbs or less O (Occasionally) 13-25 lbs O (Occasionally) 26-40 lbs O (Occasionally) 41-100 lbs O (Occasionally) N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Other Physical Requirements Vision (near, distance, color, peripheral, depth perception) Sense of Sound (Must be able to hear emergency sirens such as fire drill.) Sense of Smell Sense of Touch Ability to wear Personal Protective Equipment (PPE) (Agree to wear back belt when lifting and handling heavy objects.) Work Environment Office Houchens Food Group is an equal opportunity employer. Hiring decisions are made without regard to race, color, sex, national origin, religion, disability, or pregnancy. Applicants may request accommodations based on religious beliefs, disability, or pregnancy. EOE

Responsibilities

The Help Desk Support Technician will be responsible for answering calls and addressing issues related to the Point-of-Sale System. This includes troubleshooting, on-site repairs, and training employees at retail stores.