Job Description:
In this role, the support technician is responsible for end user support. This requires strong written and verbal communication skills. The agent will be expected to handle all interactions in a courteous and timely manner.

Responsibilities

• Reports to the onsite manager for their site.
• Troubleshooting and maintaining IT equipment onsite and remotely.
• IT equipment includes:

o Desktops
o Laptops
o Printers
o Fax machines, scanners
o Tablets

o Smartphones

• Responsible for:

o Monitoring, escalating, and resolving support tickets as per defined SLA and Governance requirements.
o Ensure timely and accurate documentation is entered into the ticketing system and updates are sent to the impacted end user.
o Technical maintenance activities as required by other teams and approved by manager.
Qualifications we seek in you!

Minimum Qualifications / Skills

• 2+ years technical support experience or an associate degree in information systems, computer applications, or similar field.
• High level customer service experience.
• Fluent written and spoken English.
• Onsite starting day 1.

Preferred Qualifications/ Skills

• Relevant experience in the design, implementation, and administration of desktop services
• Industry recognized certifications including A+, Network +, ITIL, Lean Six Sigma, CCNA, etc.
• Bachelor’s or higher degree in information systems, computer applications, or similar field.

Job Types: Full-time, Part-time, Contract
Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Help Desk: 4 years (Required)
• Desktops: 3 years (Required)
• Network/Operations: 4 years (Required)

Ability to Commute:

• Richardson, TX 75080 (Required)

Ability to Relocate:

• Richardson, TX 75080: Relocate before starting work (Required)

Work Location: In perso

• Reports to the onsite manager for their site.
• Troubleshooting and maintaining IT equipment onsite and remotely.
• IT equipment includes