JOIN OUR FAST-GROWING IT SUPPORT TEAM

We’re looking for a Level 1 Desktop Support Technician with a passion for solving technical challenges, supporting enterprise users, and delivering exceptional service. If you’re experienced in Windows Desktop environments and want to grow your skills in a collaborative and professional setting, this opportunity is for you.

Key Responsibilities:

• Provide Level 1 IT desktop support, both remotely and onsite.
• Troubleshoot and resolve hardware, software, and application issues.
• Maintain and update service tickets in real-time using a ticketing system.
• Install, upgrade, and support Windows XP, 7, 8.1, 10, and authorized desktop applications.
• Support PC and Apple Mac users (basic Mac OS knowledge required).
• Resolve issues with desktops, laptops, printers, and other peripherals.
• Use diagnostic tools for network and hardware troubleshooting.
• Perform preventative maintenance and break/fix services.
• Partner with third-party vendors for advanced AV issue remediation.
• Assist and mentor Level 1 technicians and support Level 3 escalations.
• Participate in IT projects, off-hours support, and on-call duties as needed.

Required Qualifications:

• Bachelor’s Degree in Computer Science, IT, or related field (or equivalent experience).
• Minimum 18 months of hands-on IT experience in desktop support.
• Certifications preferred: CompTIA A+, MCP, or higher.
• Strong skills in:
• Windows 7–10
• Active Directory and GPOs
• Microsoft Office 365
• Enterprise antivirus and encryption
• Mobile device support (iOS/Android)
• Helpdesk ticketing systems (e.g., ServiceNow, Remedy)

Why You Should Apply:

• Gain exposure to enterprise IT infrastructure and cross-functional teams.
• Work in a dynamic environment supporting varied hardware and software platforms.
• Opportunity to mentor others and develop your technical leadership skills.
• Collaborate with experienced professionals and grow within a supportive team culture.

Apply now to jumpstart or level up your IT support career. Don’t miss the chance to work on cutting-edge technologies and support top-tier professionals in a role that makes an impact.
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Job Types: Full-time, Contract
Pay: $17.00 - $35.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: On the roa

• Provide Level 1 IT desktop support, both remotely and onsite.
• Troubleshoot and resolve hardware, software, and application issues.
• Maintain and update service tickets in real-time using a ticketing system.
• Install, upgrade, and support Windows XP, 7, 8.1, 10, and authorized desktop applications.
• Support PC and Apple Mac users (basic Mac OS knowledge required).
• Resolve issues with desktops, laptops, printers, and other peripherals.
• Use diagnostic tools for network and hardware troubleshooting.
• Perform preventative maintenance and break/fix services.
• Partner with third-party vendors for advanced AV issue remediation.
• Assist and mentor Level 1 technicians and support Level 3 escalations.
• Participate in IT projects, off-hours support, and on-call duties as needed