Help Desk Support Representative at CR CRAWFORD CONSTRUCTION LLC

Fayetteville, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Troubleshooting, Problem Solving, Communication, Interpersonal Skills, Windows, macOS, Office Productivity Software

Industry

Construction

Description

Description Help Desk Support Representative I Job Description Summary: Monday to Friday, 8:00 a.m. to 5:00 p.m. — Onsite Responsible for delivering technical assistance and support to end-users, ensuring the resolution of hardware, software, and network-related issues. This position serves as the first point of contact for employees who experience technical problems, offering guidance and troubleshooting to maintain productivity and satisfaction. Additional Information: Required Education: High school diploma or equivalent Recommended Education: Associate or bachelor’s degree in IT or related field Description Manages enterprise hardware procurement, installation, and support. Respond promptly to user queries via phone, email, chat, or ticketing system. Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers, and other peripherals. Document all support interactions, solutions, and follow-up actions in the help desk system. Escalate complex or unresolved issues to higher-level IT staff or relevant departments as needed. Assist with user account setup, password resets, and access permissions. Provide step-by-step technical instructions to users with varying levels of technical proficiency. Install, configure, and update software and operating systems as required. Maintain knowledge of current technology trends and company-supported systems. Participate in training and development to improve technical skills and stay updated on support procedures. Performs other duties as assigned. C.R. Crawford Construction is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Requirements Qualifications & Requirements: Proven experience in customer service or technical support role is an advantage. Familiarity with Windows, macOS, and common office productivity software. Strong troubleshooting and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work independently and as part of a team.

Responsibilities

Responsible for delivering technical assistance and support to end-users, ensuring the resolution of hardware, software, and network-related issues. This position serves as the first point of contact for employees who experience technical problems, offering guidance and troubleshooting to maintain productivity and satisfaction.