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Help Desk Support Specialist at Enlight

Rosh HaAyin, Center District, Israel -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365, Azure Active Directory, Technical Support, Troubleshooting, Outlook, Teams, OneDrive, SharePoint, Active Directory, Windows OS, Customer Service, Network Troubleshooting, Hardware Support, Service Management, English Proficiency, User Management

Industry

Renewable Energy Power Generation

Description

We are seeking a Help Desk Support Specialist to provide technical support to end users in a cloud-based IT environment, with a strong focus on Microsoft 365. The role includes troubleshooting user issues, managing service requests, supporting cloud-based systems, and delivering professional, responsive, and customer-oriented technical support to employees across the organization. Responsibilities Provide ongoing technical support to organizational users. Handle Help Desk tickets from initial request through resolution and closure. Provide support for the Microsoft 365 environment, including: Outlook / Exchange Online/ Teams/ OneDrive/ SharePointץ Troubleshoot login issues, password-related problems, and access permissions. Manage users and groups within the Microsoft 365 / Azure AD environment. Provide support for end-user devices, laptops, and peripheral equipment. Install, configure, and maintain organizational software and applications. Troubleshoot basic network issues, printers, and internet connectivity. Assist users in working with cloud-based systems and applications. Document incidents, troubleshooting steps, and solutions within the service management system. Collaborate with vendors and additional technical teams as required. Requirements Previous experience in a Help Desk / Technical Support role – required. knowledge in the Microsoft 365 environment. Hands-on experience with Outlook, Teams, OneDrive, and SharePoint. Familiarity with Active Directory / Azure Active Directory. Experience managing users, permissions, password resets, and setting up new computers. Basic knowledge of Windows operating systems. Ability to independently troubleshoot and resolve technical issues. Strong customer service orientation and the ability to work effectively with users and within a team in a dynamic environment. Good technical English skills.

Responsibilities

Provide technical support to end users within a cloud-based IT environment, focusing on Microsoft 365 and Azure AD. Manage help desk tickets from request to resolution while maintaining organizational software and hardware.