Help Desk Support Specialist at Provider Network Solutions

San Juan, Puerto Rico, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

45000.0

Posted On

02 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Microsoft Office 365, Windows 10, Audio-Visual Conferencing, Active Directory, PBX Administration, HIPAA Compliance, English Fluency, Spanish Fluency, Inventory Management, SOP Documentation, Access Control, Analytical Problem-Solving, Multi-tasking

Industry

Hospitals and Health Care

Description

Description Position Summary The Helpdesk Specialist will provide technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, maintaining IT equipment, and ensuring smooth operation of all IT systems. Duties and Responsibilities · Technical Support: Provide hands-on support to end-users for desktops, laptops, phones, printers, and peripherals. · System Monitoring: Monitor system logs and activity on end-user hardware to identify and resolve issues. · Maintenance: Maintain and update IT equipment, hardware, and software. · Device Inventory: Maintain a current inventory of all technological devices. · Technical Setup: Assist with the setup and configuration of technical equipment for internal and remote team members. · Helpdesk Response: Respond promptly to requests received through the IT Helpdesk system and provide effective solutions. · Security Compliance: Ensure all IT operations meet high security and compliance standards, including HIPAA regulations. · Documentation: Create and maintain standard operating procedures (SOPs) for IT-related tasks. · Access Control: Manage role-based access and department controls for end-users. · Active Directory: Utilize Active Directory services for user management. · PBX System: Administer and support the Nextiva PBX. Requirements Knowledge and Skills · Microsoft Applications: Proficiency in Microsoft Office 365 and other Microsoft applications. · Operating Systems: Strong knowledge of Windows 10 OS platforms. · Audio-Visual: Experience with audio-visual conferencing setup and deployment. · Device Support: Ability to support various handheld devices, including phones and tablets. · Communication: Excellent verbal and written communication skills (Must be fluent in English and Spanish). · Organization: Strong organizational skills and the ability to multi-task. · Problem-Solving: Strong analytical and problem-solving skills. · Experience: At least 1 year of experience in a helpdesk support role. · Team Player: Ability to work effectively in a team environment. · Positive Attitude: Maintain a positive CANI (Continuous and Never-Ending) attitude. Abilities · Technical Support: Ability to configure, support, and maintain computers and related systems. · Troubleshooting: Ability to troubleshoot and analyze technical issues. Maintenance: Assist in the installation, support, training, testing, and deployment of technology Travel This position requires at least 60% travel. Requirement: Must have reliable transportation to visit clients within Puerto Rico

Responsibilities

Provide technical support for hardware and software to end-users while maintaining IT equipment and system logs. Manage user access via Active Directory and ensure all operations comply with security standards including HIPAA.