Help Desk & Support Specialist at Quincy Credit Union

Quincy, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Knowledge, Networking Fundamentals, Hardware Troubleshooting, Active Directory, Cybersecurity Awareness, Interpersonal Skills, Communication, Problem-Solving, Logical Thinking, Prioritization, Multitasking, Patience, Professionalism, Attention to Detail

Industry

Banking

Description

Description Quincy Credit Union is seeking a Helpdesk and Support Specialist responsible for delivering high-quality technical assistance and training to staff while supporting the Credit Union’s end-user hardware, software, and related systems. This is an on-site position. · Assist in troubleshooting, maintaining, and repairing PCs, printers, terminals, and related hardware, coordinating with technical support and vendors as needed. Work collaboratively with other I.T. staff to resolve more complex issues. Requests may be received via email, phone, in person, or other channels. · Provide ongoing support to all Credit Union staff in the use of end-user hardware and software; offer limited assistance to users creating applications with standard software tools; and keep staff informed about new features available through product updates. · Install end-user hardware and PC software; ensure employees understand how to properly maintain their terminals, printers, and PCs, as well as procedures for data backups, network access, and other essential functions. Provide technology orientation for new hires. · Onboard and train Credit Union staff in the use of standard PC-based office software tools, including but not limited to Microsoft Office, Microsoft 365, Entra, and Exchange Online. Deliver formal training sessions and coordinate with third-party training providers as needed. · Assist the I.T. department with projects, upgrades, and new technology implementations as required. · Maintain administrative control over end-user hardware, software, and related supplies by managing inventories, logs, asset records, and documentation. · Assist with the import of daily/monthly reports and the archiving of institutional data. · Perform other job-related duties as assigned. Requirements Core Qualifications Technical knowledge of computer systems (Microsoft Office, Microsoft 365, Entra, and Exchange Online) Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Knowledge of hardware troubleshooting (printers, laptops, peripherals) Basic understanding of Active Directory (password resets, account unlocks) Basic cybersecurity awareness (phishing, MFA, safe data handling) Skills Strong interpersonal skills Clear verbal and written communication Problem-solving and logical thinking Ability to prioritize and multitask Patience and professionalism Attention to detail Education High school diploma or equivalent (required for many roles) Associate degree in IT, Computer Science, or related field (preferred but not mandatory) Quincy Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Responsibilities

The Help Desk & Support Specialist will deliver high-quality technical assistance and training to staff while supporting the Credit Union’s end-user hardware, software, and related systems. Responsibilities include troubleshooting hardware, providing ongoing support, onboarding new staff, and assisting with IT projects.