Description:
Your opportunity: Join the Midwest’s largest growing home services company, Watermark Home Services! This is a great place to learn and grow. We are looking for a Help Desk Support Specialist who will provide fast and useful technical assistance on computer systems. This position will answer questions on basic technical issues and offer advice to solve those issues for all internal customers.

• Responding to requests for technical assistance in person, via phone, chat or email
• Diagnosing and resolving technical hardware and software issues
• Researching questions using available information resources
• Advising users on appropriate action
• Following standard help desk procedures
• Logging all help desk interactions
• Administering help desk software
• Following up with customers and users to ensure complete resolution of issues