Help Desk Support Technician at ADVENT

Wauwatosa, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

84000.0

Posted On

30 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Diagnostics, Software Installation, Active Directory, TCP/IP, VPN, Microsoft Office, Outlook Configuration, Network Troubleshooting, Virus Removal, Customer Service, Group Policy, LAN/WAN, Smartphone Troubleshooting, Knowledge Base Development, Ticket Management

Industry

Medical Practices

Description

Description Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. Now Hiring: Help Desk Support Technician Location: Wauwatosa, WI Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success. The IT Help Desk Technician is the central point of contact for IT issues, providing technical support so ADVENT can continue unlocking potential. How You Will Contribute: Provide technical support for employees experiencing problems related to computer hardware, software, business unit applications, computer communications (LAN/WAN), and telephone problems Monitor and work within inbound service requests (tickets), answering incoming Help Desk calls, and escalate issue as necessary to ensure user's downtime due to technology issues is limited Analyze and resolve problems with a goal of 90% First Call Resolution Complete requests for password resets, user account creation, user account deletion, printer, hardware diagnostics, timely hardware, and software upgrades Assign users and computers to proper business groups in Active Directory Monitor and remove virus, spy ware and other non-authorized software Develop knowledge base articles Coach other help desk team members What We're Looking For: 2-3 years of experience in a Help Desk role Ability to work in a constantly changing fast paced environment Excellent verbal and written communication skills Comfortable working directly with end users, face to face and over the phone Ability to provide periodic after-hours support Basic knowledge of the following: Networking Concepts (TCP/IP, routing, switching) Hardware for HP workstations and servers Mapped drives/shares Viruses or spyware removal Smartphone configuration and troubleshooting Setup of Outlook or other email clients, email archives Install and configuration of applications, printers & printer settings VPN and remote access solutions Microsoft Office software Active Directory and Group Policy (a plus) Valid driver's license Ability to travel up to 20% What's it Like Working at ADVENT? Culture that embraces being kind, is solutions minded, and encourages you to ask questions 22 days of PTO (prorated your first year based on start date) & holiday pay Top-notch health, dental, and vision insurance with generous employer paid HRA account 401K Contribution Be a part of a Milwaukee Best Places to Work Team Schedule: Monday-Friday, 8am-5pm

Responsibilities

Serve as the central point of contact for IT issues, providing technical support for hardware, software, and network communications. Manage inbound service tickets to resolve user problems and develop knowledge base articles to improve team efficiency.