Help Desk Support Technician at Kaufman Dolowich LLP

Woodbury, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

75000.0

Posted On

29 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Windows 10, Microsoft 365, Active Directory, VPN, Networking, Customer Service, Troubleshooting, Documentation, System Security, Equipment Inventory, Onboarding, Software Installation, System Updates, Proactive Maintenance, Mobile Device Support

Industry

Legal Services

Description

Overview Kaufman Dolowich is seeking a motivated and service-oriented Help Desk Support Technician to join our on-site IT team in Woodbury, Long Island. This role is ideal for someone early in their IT career who loves technology, enjoys solving problems, and takes pride in helping others. You’ll gain hands-on experience supporting a wide range of systems and applications in a fast-paced professional services environment. Key Responsibilities: Respond to help desk calls and assist users with day-to-day IT issues. Troubleshoot Windows 10/11, Microsoft 365, and basic networking problems. Perform password resets, user access changes, and group management in Active Directory. Support users with VPN connectivity and remote access tools. Set up and configure laptops, mobile devices, and peripherals for new hires and replacements. Troubleshoot and support iPhones, Androids, printers, copiers, and scanners. Document issues, resolutions, and procedures accurately in the helpdesk system. Maintain equipment inventory (laptops, mobile devices, peripherals). Assist with onboarding, software installations, and system updates. Support firm applications such as NetDocuments, Aderant Sierra, and Microsoft 365. Help maintain system uptime and perform proactive maintenance. Ensure network and system security compliance. Escalate complex issues to senior IT staff when necessary. Provide after-hours support as needed for business operations or infrastructure updates. Qualifications 1–3+ years of experience in IT help desk or desktop support. Strong understanding of Windows and Microsoft 365 environments. Basic knowledge of Active Directory, VPNs, and networking fundamentals. Excellent communication and customer service skills—professional, patient, and solution-focused. Dependable, organized, and eager to learn new technologies. Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred. CompTIA A+, Microsoft 365 Certified, or similar certifications a plus. Preferred Skills (Not Required): Experience with helpdesk ticketing systems. Familiarity with endpoint management tools (e.g., Microsoft Intune). Awareness of cybersecurity and data protection best practices. Experience with Zoom conference rooms and VOIP phone systems. Target Hiring Range: $55,000 - $75,000 Please note that the stated salary range is an estimate and does not guarantee a specific offer. Actual compensation will be determined based on location, as well as the candidate’s experience, skills, and job-related qualifications. Base salary represents just one component of the comprehensive Total Rewards package offered by Kaufman Dolowich, which also includes a discretionary bonus program and a robust benefits offering for full-time employees. All qualified applicants will receive consideration for employment at Kaufman Dolowich without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. Kaufman Dolowich is proud to be an equal opportunity employer.

Responsibilities

The Help Desk Support Technician will respond to help desk calls and assist users with day-to-day IT issues. They will troubleshoot various systems and applications while maintaining documentation and supporting firm applications.