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Help Desk Support at VAM Systems
Manama, Capital, Bahrain -
Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, English Fluency, Arabic Fluency, Troubleshooting, Technical Support, Helpdesk

Industry

IT Services and IT Consulting

Description
Job Description VAM Systems is currently looking for HELPDESK SPECIALIST for our Bahrain operations with the following skillsets & terms and conditions: Educational Qualification & Certifications: •Must have Diploma degree or higher in Information Systems, Computer Science, Computer Engineering, IT, or a related field. •Certification in A+, MOUS, Network+, or MCDST (Preferable). Experience: •Minimum 2 years progressive experience in in helpdesk or technical support. Required Skills: •Good communication skills. •Must be Fluent in English (speaking, reading and writing) and preferably Arabic. Roles & Responsibilities: •Receive and undertakes logs reported through the Help Desk phone number. •Receive and undertakes logs reported through the Help Desk email or system. •Support and troubleshoot user community in use MIS systems and basic issues. •Forward logs to the competent authority. •Follow up to completion of and finalize the logs with the competent authority. •Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices. •Register all logs related to Technical Support. •Submit regularly report about logs. •Perform other duties and related tasks as may be required from time to time.
Responsibilities
The specialist will be responsible for receiving and logging support requests via phone, email, or system, and providing support and troubleshooting for user issues related to MIS systems. They must also follow up on reported issues until completion and keep users informed of relevant IT changes.