WE’RE HIRING: HELP DESK / LEVEL 1 SYSTEMS ANALYST (FULL-TIME)
Also known as: Junior Network Administrator, Junior Systems Engineer, or Junior Systems Analyst
We’re seeking a motivated and technically savvy Level 1 Systems Analyst to join our fast-growing IT consulting and support team. You’ll work closely with small and medium-sized businesses across Greater Vancouver, helping them maintain reliable, secure, and efficient IT systems.
This is an ideal position for someone with foundational knowledge in IT support who’s eager to grow within a collaborative, mentorship-driven environment.
REQUIRED EXPERIENCE AND SKILLS
- At least one (1) year of IT support experience (desktop, server, application, or network support)
- Solid Windows desktop knowledge (Windows 7, 10 & 11) and mobile support (iOS/Android)
- Familiarity with Microsoft Windows Server 2012 R2 - 2022, Active Directory, and Microsoft 365
- Hands-on experience with ticket systems and documentation
- Understanding of core networking protocols: TCP/IP, DNS, DHCP
- Strong troubleshooting and communication skills (verbal and written)
- Ability to handle support calls and inquiries professionally
- Possess a minimum of one (1) year of experience in the resolution of issues related to desktop, servers, applications or network systems in a Windows and/or Linux environment
- Microsoft certification(s) – MCSA or MCITP preferred
- Strong troubleshooting and problem solving skills
- Excellent communication skills both written and verbal
- Proven experience supporting Windows 7 and Windows 10 and mobile devices (iOS / Android)
- Microsoft Windows Server 2012 R2 – 2019 support experience in a Domain environment (Active Directory & Exchange)
- Previous experience working in a ticketing system with detailed note taking skills
- Functional knowledge of LAN/WAN protocols such as TCP/IP, DNS and DHCP
- Experience with answer phones and handling inquiries with courtesy
BONUS/NICE-TO-HAVE QUALIFICATIONS
- Microsoft 365 support experience
- Virtualization experience (Hyper-V, VMware)
- Backup and disaster recovery familiarity
- Linux administration or Proxmox exposure
- Experience with networking hardware (SonicWALL, DELL, Cisco, Ubiquiti, Meraki etc.)
- Microsoft certifications (MCSA, MCITP) are a plus
- CompTIA A+ Certification is a plus
- CompTIA Network+ Certification is a plus
- CompTIA Security+ Certification is a plus
OTHER REQUIREMENTS
- Must be available for full-time, in-person, in-office work
- Reliable vehicle for on-site client visits
- Valid BC Class 5 driver’s license
- A positive, growth-minded attitude and team-first mentality
Incase you would like to apply to this job directly from the source, please click here
Linked-in
Google