JOB OVERVIEW

We are seeking a dedicated and knowledgeable Helpdesk Technician to join our dynamic IT support team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all issues are resolved efficiently and effectively. This role requires strong problem-solving skills, a customer-focused mindset, and the ability to work collaboratively within a fast-paced environment.

SKILLS

• Proficient in technical support practices with a focus on customer service excellence.
• Strong understanding of computer hardware components and troubleshooting techniques.
• Familiarity with ticketing systems such as Remedy, Jira, or ServiceNow.
• Knowledge of networking concepts including TCP/IP protocols.
• Ability to analyze problems effectively and provide timely resolutions.
• Excellent communication skills, both verbal and written, to interact with diverse user groups.
• Experience with remote support tools and methodologies is a plus.
• A proactive attitude towards learning new technologies and improving existing processes.
  Join our team as a Helpdesk Technician where your expertise will contribute significantly to our operational success while enhancing user satisfaction through effective technical support.
  Job Type: Contract
  Pay: $20.00 per hour
  Work Location: In perso

• Provide first-line technical support to end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware and software issues related to computers, peripherals, and network connectivity.
• Utilize ticketing systems such as Jira or ServiceNow to track and manage support requests.
• Analyze user requirements and recommend appropriate solutions or upgrades.
• Assist in the configuration and deployment of computer hardware and software applications.
• Maintain documentation of technical processes, user guides, and troubleshooting steps.
• Collaborate with other IT staff to ensure seamless service delivery and escalate complex issues as needed.
• Support network devices including Meraki systems and ensure compliance with Group Policy Objects (GPO).
• Provide training to users on new technologies or software applications as required.