OVERVIEW

We are seeking a dedicated and knowledgeable Helpdesk Technician to join our IT support team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires strong problem-solving skills and the ability to communicate effectively with users at all levels. The Helpdesk Technician will play a crucial role in ensuring that our technology resources are functioning optimally and that users receive timely support.

QUALIFICATIONS

• Proficiency in desktop support, including Windows/Linux operating systems.
• Experience with computer hardware troubleshooting and repair.
• Familiarity with LAN environments and network protocols (TCP/IP).
• Knowledge of DNS configurations and troubleshooting techniques.
• Previous experience in providing technical support in a helpdesk environment is preferred.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently as well as part of a team in a fast-paced environment.
• A proactive approach to problem-solving with strong attention to detail.
  If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Helpdesk Technician.
  Job Type: Contract
  Pay: $20.00 per hour
  Work Location: In perso

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot and resolve issues related to desktop environments, including operating systems and applications.
• Assist with the configuration and deployment of mobile devices.
• Manage user accounts and permissions within Active Directory.
• Utilize tools such as SCCM for software distribution and inventory management.
• Diagnose and resolve LAN connectivity issues, including DNS and TCP configurations.
• Conduct software troubleshooting for various applications to ensure proper functionality.
• Maintain accurate documentation of support requests, resolutions, and user interactions.
• Collaborate with other IT staff to escalate complex issues as needed.