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Help Desk Technician at abra

Leipzig, Saxony, Germany -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, System Maintenance, Troubleshooting, Windows 10, Windows 11, Microsoft Office, Networking, Service Orientation, Self-Learning, Proactive Mindset, Hardware Issues, Software Issues, End-User Equipment, Backup Systems, Communication Networks, Documentation

Industry

Internet Marketplace Platforms

Description

abra is seeking an IT Technician for a diverse and challenging role that includes technical support, system maintenance, and troubleshooting in a dynamic work environment. Excellent conditions are offered to suitable candidates, including opportunities for advancement and professional development. Job Responsibilities: Providing technical support to company employees – computers, peripheral equipment, and software Installation, maintenance, and updating of operating systems and applications Handling and resolving hardware and software issues Working with servers, backup systems, and communication networks Documenting issues and solutions in a service desk/ticketing system Requirements PC Technician certification - (e.g., CCNA, MCSA, MCITP) At least two years of experience as a PC Technician Experience in troubleshooting hardware, software, and end-user equipment Extensive knowledge of Windows 10/11 operating systems and Microsoft Office tools Knowledge and experience in networking – an advantage High level of service orientation Ability for self-learning and proactive mindset (“can-do attitude”) Ability to work under pressure

Responsibilities

The Help Desk Technician will provide technical support to company employees, including troubleshooting hardware and software issues. Responsibilities also include installation and maintenance of operating systems and applications, as well as documenting issues in a service desk system.