Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Help Desk Technician - Customer-Facing IT Support at VetWise

Clearwater, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Network Basics, Windows OS, MacOS, Ticketing Systems, Remote Assistance Tools, Customer Service, IT Asset Management, Communication Skills, Multitasking

Industry

Airlines and Aviation

Description

Phi International, Inc. is looking for a dedicated Help Desk Technician specializing in customer-facing IT support to join our team. In this role, you will provide technical assistance and support to end-users, troubleshoot and resolve IT issues, and deliver exceptional customer service. The ideal candidate is a problem-solver with strong communication skills and the ability to manage multiple support requests efficiently. This position plays a key role in maintaining smooth IT operations and enhancing user satisfaction across the company. Responsibilities Respond promptly to IT support requests from end-users via phone, email, or in-person. Troubleshoot and resolve hardware, software, and network issues. Install, configure, and maintain computer systems and peripherals. Document support activities and maintain records in the ticketing system. Escalate complex technical problems to senior IT staff when necessary. Provide guidance and training to end-users on common IT issues and best practices. Assist with IT asset management and inventory tracking. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. 1-3 years of experience in help desk or customer-facing IT support roles. Strong knowledge of Windows and macOS operating systems. Experience with common office software, hardware troubleshooting, and network basic knowledge. Excellent verbal and written communication skills. Ability to multitask and prioritize support requests effectively. Familiarity with ticketing systems and remote assistance tools. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Wellness Resources

Responsibilities

Provide technical assistance to end-users by troubleshooting hardware, software, and network issues. Maintain IT operations through system configuration, documentation in ticketing systems, and user training.