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Help Desk Technician at eClerx Career Site

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Troubleshooting, Windows, Microsoft 365, Mobile Device Support, Microsoft Office, Laptop Hardware Troubleshooting, Remote Support, Documentation, User Account Management, Exchange Online, SharePoint, Microsoft Teams, Network Troubleshooting, Customer Service, PowerShell

Industry

IT Services and IT Consulting

Description

Key Responsibilities Help Desk Support (60%) ● Respond to user tickets for technical issues ● Troubleshoot Windows, Microsoft 365, and mobile device problems ● Provide troubleshooting and support for Microsoft Office applications (Word, Excel, PowerPoint, OneDrive, Outlook) as part of daily user assistance ● Laptop hardware troubleshooting and diagnostics ● Provide remote support using ScreenConnect ● Document solutions in the Freshservice ticketing system Microsoft 365 Administration (30%) ● User account creation/modification in Entra ID (Azure AD) ● Basic Exchange Online mailbox administration ● SharePoint permissions and access management ● Microsoft Teams administration ● Security and distribution group management Hardware Support (10%) ● Hardware inventory management and asset tracking ● Basic network troubleshooting for Meraki firewalls ● Aruba Instant On switch and wireless AP support Required Qualifications ● Associate degree in IT or equivalent experience (1-2 years) ● Microsoft 365 administration experience ● Windows desktop support experience ● Strong customer service skills ● Basic PowerShell knowledge preferred ● Ability to work across US/Canada time zones Technical Environment ● Cloud:

Responsibilities

The Help Desk Technician will primarily provide technical support to users, troubleshooting various software and hardware issues. Additionally, they will manage Microsoft 365 administration tasks and hardware support.