Job Description

• Answer incoming calls
• Troubleshoot and resolve technical problems; escalate accordingly
• Act as a liaison between company employees and the IT support departments
• Support and monitor various software, applications, and hardware
• Perform follow-up calls to customers and other IT departments regarding tickets/issues
• Effectively communicate with technical and non-technical audiences
• Complete company-provided customer service training as required
• Periodic travel may be required
• Other duties as assigned

Physical Requirements:

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• May be required to climb ladders and perform overhead and under desk work
• Ability to lift up to 50 pounds

FCBI is an equal opportunity employer

Please refer the Job description for details