Help Desk Technician Full-Time at Episcopal SeniorLife Communities

City of Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

26.0

Posted On

13 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Active Directory, Windows Operating Systems, Network Diagnostics, Hardware Configuration, Technical Documentation, VPN Support, VoIP Phone Systems, Asset Management, End-User Training, Customer Service, Analytical Skills

Industry

Hospitals and Health Care

Description

Description Episcopal SeniorLife Communities Mission: We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual’s needs in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge… Life. Inspired Every Day. Full-Time Days Starting Hourly Rate: $26.00 What We Offer: Episcopal SeniorLife Communities is dedicated to its staff, and we show it by providing incredible benefits! Winner of the 2024 Best-in-Class Employer award, ESLC was recognized for its comprehensive approach to benefits, compensation, and employee experience. Your Health & Well-being: We take care of you. We offer 100% employer-paid medical insurance for High-Deductible Health Plan (HDHP) for single-subscribers. We also offer Health Saving Accounts (HSA) with Weekly Employer Contributions. Alternatively, we also offer Flexible Spending Accounts (FSA). Additionally, staff are eligible for dental insurance with orthodontist coverage. 401(K) with Company Match: 100% company match on the first 3% of your contributions. Competitive Pay Rates: We offer competitive rates that reflect your skills and experience. ESLC processes payroll on a weekly basis. Tuition Assistance: Our tuition assistance program provides financial support for courses and degrees that will help you grow professionally with us. ETO (Earned Time Off): Generous ETO plan that accrues on a weekly basis for use after 90 days of employment. Paid Holidays: ESLC has six designated holidays and one floating holiday. Additionally, ESLC offers voluntary benefits and insurances such as Short-Term Disability, Vision, Employee Assistance Program, and On-Site Workforce Success Coaches. The Help Desk Technicians ensures the stable operation of the Episcopal SeniorLife Communities’ end-user computers. This includes maintaining our asset database, monitoring, and maintaining end-user devices, and answering support requests and questions sent to the IT department. ESSENTIAL JOB FUNCTIONS Responsible for the resolution, documentation, and follow-through on all IT related tickets through ticketing system. Maintain operations of all end-user devices, e.g., desktop, laptop computers, kiosks, cell phones, time clocks, monitors, and their associated hardware and software. Maintain operations of security solutions, including firewall, anti-virus, and encryption systems. Coordinate installation, configuration, and maintenance of end user workstation hardware, software, and peripheral devices. Diagnose and resolve performance, connectivity, and related network problems, including hardware, software, user access, VPN, VolP phone system and wireless networks. Maintain device and software asset inventories, including related documentation and technical specifications of equipment and applications. Assist manager in identifying devices needing replacement, acquiring new devices, imaging, and deploying new devices as needed. Run queries and/or reports in various applications in support of department needs. Work with EMR vendors and ESLC department teams to maintain the EMR configuration. Identify and create end-user education material and conduct training sessions as needed. Assist with research on products, services, protocols, and standards in support of hardware procurement. Assist with planning, developing, installing, configuring, maintaining, supporting, and optimizing all existing and new network hardware, software and communication links as needed. On call support required for one week each month. Flex hours based on department needs. Additional activities as assigned. May require interaction with Residents of ESLC. All other duties as assigned. Requirements QUALIFICATIONS: Associate’s degree in computer science or other related field; or equivalent work experience. A+ and Network+ are recommended. One or more years of related experience required. Must be familiar with Microsoft Active Directory and Windows operating systems. Strong troubleshooting, analytic and diagnostic skills along with effective communication abilities. Strong technical skills with PCs. Ability to learn and support new applications. Ability to conceptualize technical problems via phone. On-call availability. Demonstrated emotional control under stress and keeping a positive attitude when dealing with customers. Ability to interact courteously and tactfully with staff, residents, family members, visitors, vendors, and the general public. Must have a valid NYS driver’s license. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Performing duties of this job require occasional walking and standing. Must be able to occasionally lift loads of thirty pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus. Episcopal SeniorLife Communities is an Equal Opportunity Employer.

Responsibilities

The Help Desk Technician is responsible for resolving IT tickets and maintaining end-user devices, including desktops, laptops, and mobile hardware. They also manage security solutions, network connectivity, and provide technical support and training to staff and residents.