Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Help Desk Technician at HADLEY PRODUCTS LLC

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

45000.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer support, Microsoft Office, Technical troubleshooting, Communication skills, Documentation, Mobile devices, Computer systems, Problem-solving, Onboarding, Offboarding, Remote troubleshooting, Incident management

Industry

Motor Vehicle Manufacturing

Description

POSITION TITLE: IT Help Desk Technician REPORTING RELATIONSHIP: IT Manager PAY STRUCTURE: Salary PURPOSE OF THIS POSITION: Provide excellent 1st level support for all users utilizing the tools and technologies available BACKGROUND PREFERRED: * Proven experience with Customer support and interaction with different technology platforms and personal contact * Tech savvy with working knowledge of Microsoft Office products. * Good understanding of computer systems, mobile devices and other technology products. * Ability to diagnose and resolve basic technical issues. * Excellent communication and documentation skills * People-oriented and even-tempered * Self-Driven and works efficiently with limited direction * Ambition for learning and expansion of skillset DUTIES AND RESPONSIBILITIES: * Serve as the first point of contact for users seeking technical assistance over all platforms of communication. * Assist with new employee onboarding/offboarding, changes, and/or moves. * Perform remote troubleshooting through diagnostic techniques and pertinent questions. * Determine the best course of action based on the issue and details provided by users. * Patiently instruct the user through the problem-solving process. * Escalate unresolved issues to the next level of appropriate support personnel. * Create accurate documentation on provided IT products or services. * Record detailed notes of incident communications and their resolutions. * Constant attention to continuous improvement ideas. * Travel approximately 15%

Responsibilities

The technician serves as the first point of contact for technical support, performing remote troubleshooting and assisting with user onboarding. They are responsible for documenting incidents, resolving technical issues, and escalating complex problems to the appropriate support level.