Help Desk Technician at Henssler Financial

Kennesaw, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Solving, Customer Service, Troubleshooting, Hardware Support, Software Support, Connectivity Issues, Installation, Configuration, ConnectWise PSA, Documentation, Communication, Windows, MacOS, Networking Concepts, Microsoft 365

Industry

Financial Services

Description

Description Full-Time | In-Office | Ideal for candidates within a reasonable commute to Kennesaw, Georgia About the Role We’re looking for a Help Desk Technician who enjoys solving problems, helping people, and delivering excellent customer service. In this role, you’ll be the first point of contact for technical support, providing both in-person and remote assistance to our end users. We have a casual, collaborative workplace, but this is a highly visible role—so a professional demeanor, strong communication skills, and superb customer service are essential. What You’ll Do Provide first-level technical support via phone, email, chat, remote tools, and on-site assistance Troubleshoot and resolve hardware, software, and basic connectivity issues Install, configure, and maintain desktops, laptops, software, and peripherals Accurately document, track, and manage support tickets using ConnectWise PSA Escalate complex issues as needed with clear documentation and follow-through Walk users through solutions in a friendly, easy-to-understand way Assist with new hire setups and employee offboarding Maintain knowledge base articles and user guides Deliver a consistently positive, customer-focused support experience Requirements What We’re Looking For At least 1 year of experience in a help desk, desktop support, or IT support role Degree not required Familiarity with ConnectWise PSA or similar ticketing systems Experience providing both in-person and remote troubleshooting support Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and collaborate as part of a team Working knowledge of Windows and macOS (Linux is a plus) Basic understanding of networking concepts (Wi-Fi, VPN, connectivity issues) Bonus Points CompTIA A+ or other entry-level IT certifications Experience supporting Microsoft 365 Previous experience in a fast-paced or managed services environment Why You’ll Love Working Here Comprehensive Benefits Package – Medical, dental, vision, life, and disability insurance 401(k) with Company Match – Invest in your future with employer support Paid Time Off – Generous PTO, 11 paid holidays, 6 paid half-days, paid volunteer time, and paid parental leave Modern Workplace Perks – Newly remodeled office space, on-site gym, and a “Dress for Your Day” dress code Mentorship & Training – Learn from seasoned professionals and grow your technical skills

Responsibilities

The technician will serve as the initial point of contact for technical support, offering assistance both in-person and remotely via phone, email, and chat. Key duties include troubleshooting and resolving hardware/software issues, managing support tickets in ConnectWise PSA, and assisting with user setups and offboarding.