Location: 100% on-site at client in Irvine, California, M-F, 8am-5pm
Type: Full-time (Tier 1)
Export Control: U.S. Person REQUIRED (citizen or lawful permanent resident) due to ITAR/EAR

WORK ENVIRONMENT & REQUIREMENTS

• 100% on-site in Irvine, CA; occasional visits to nearby offices/labs.
• Ability to lift/move ~40 lbs (PCs, monitors, A/V gear).
• Background check required.
• Will participate in after-hours/on-call rotation for critical incidents.
• Valid driver’s license
• Reliable transportation to drive to client locations and pick up hardware from local vendors

ROLE SUMMARY

Join our MSP team supporting a fast-moving aerospace engineering company. You’ll be the front line for end-user support—triaging tickets, resolving common issues, onboarding/offboarding, building new-hire desks, supporting Microsoft 365 (Office 365), and maintaining Microsoft Teams Rooms. You’ll coordinate with third-party software vendors (including CAD/PLM) and escalate to Tier 2/3 when needed. This role is customer-facing, process-driven, and documentation-heavy.

WHAT YOU’LL DO

Frontline Support & Ticketing

• First point of contact via phone/portal/walk-up; create, categorize, and resolve tickets with clear notes and time entries.
• Remote and deskside support for Windows 10/11, printers, and peripherals; basic macOS support.
• Perform root-cause oriented triage; escalate with complete repro steps and logs.

Microsoft 365 / Entra ID (Azure AD)

• Support Outlook/Exchange Online, OneDrive, SharePoint, and Teams.
• Admin tasks: password resets, MFA enrollments, license assignment, mailboxes/shared resources, DGs/M365 groups.

Teams Rooms (A/V)

• Room checks, firmware updates, device registration, cable management, swap-outs.
• Basic troubleshooting through Teams Admin Center and vendor tools.

User On/Offboarding

• Execute checklists: create accounts, assign licenses, enroll in Intune, add to groups, apply baseline policies (BitLocker/Defender).
• Image/configure workstations; domain/Entra join; install standard apps; verify updates and encryption.
• Offboarding: access disablement, equipment collection, data handoff, documentation.

Deskside Setup & Hardware

• Build out new-hire desks (monitors, docks, keyboards, headsets, webcams).
• Labeling/patching; basic network checks (Ethernet/Wi-Fi/VLAN at a high level).

Vendor Coordination

• Open/track cases with software/hardware vendors (e.g., SolidWorks, Siemens, CATIA, ANSYS, Adobe, printer/MFP).
• Gather logs/screenshots; follow runbooks; drive issues to closure.

Security & Compliance Hygiene

• Follow SOPs aligned to CMMC/NIST 800-171; handle CUI appropriately.
• Maintain accurate tickets/asset records as audit evidence; adhere to change/incident processes.

Documentation & Asset Management

• Update KB/how-tos; contribute to SOP improvements.
• Assist with asset intake/tagging, inventory, RMAs.

WHY THIS ROLE

• Work at the intersection of cutting-edge aerospace and practical IT.
• Learn modern MSP tooling and grow toward Tier 2/3 engineering.
• Collaborative team that values mentorship, documentation, and continuous improvement.