WHO WE ARE

IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was founded in Wadena, Iowa in 1884. That’s over 140 years!
Today, IMT continues to offer a strong line of personal and commercial insurance products for which it has always been known, along with exceptional service for a competitive price. Our products are offered through Independent Agents throughout a six-state territory – Iowa, Illinois, Minnesota, Nebraska, South Dakota and Wisconsin.

HELP DESK TECHNICIAN

IMT Insurance is seeking a Help Desk Technician to join our fun and growing team. As a Help Desk Technician, you will be responsible for providing first-class technical assistance and support for IMT employees, both in-house and remote. Main duties will be responding to inquiries in a timely manner, updating equipment and providing technical expertise. The successful candidate will have strong communication and interpersonal skills, strong customer service orientation, solid PC skills and a problem-solving oriented mind set. If interested in joining our team, apply online today!

DESIRED QUALIFICATIONS

• Associates Degree or relevant experience.
• Comprehensive analytical and problem-solving skills required with the ability to be very detail oriented while maintaining accuracy.
• Ability to listen and communicate internally/externally to the customer, both verbally and in writing.
• Ability to work well with others and consistently provide effective, timely and courteous service to the customer.
• Ability to guide and provide proper advice to customers on products and functions.
• Ability to prioritize workload and simultaneously handle multiple projects.
• Must understand system interrelations and adapt to work with any system.
• Ability to perform physical activities of reaching, stretching, bending, moderate lifting (40lbs)
• Ability to get under desks/conference tables or work in limited space to install/repair/replace technology

Please refer the Job description for details