JOB OVERVIEW

We are seeking an Analyst (Helpdesk Technician) to join our team in Conyers, GA. This role provides technical assistance to both internal and external customers for Tier 1 issues in a high-volume call center environment.
The ideal candidate will have hands-on experience troubleshooting hardware, software, connectivity, and user account issues while delivering excellent customer service.

Responsibilities:

• Oversee daily performance of computer systems and applications.
• Respond to user inquiries regarding computer software or hardware issues.
• Monitor ticket queues, assign and escalate tickets as needed.
• Conduct diagnostics and troubleshooting to resolve technical problems.
• Provide customer support for password resets, account management, and website assistance.
• Escalate issues to second-tier support or management when required.

Qualifications:

• 2+ years of experience in an IT Help Desk / Call Center environment.
• 2+ years of hands-on experience troubleshooting Outlook, MS Office, Windows 7/10.
• Vocational/Technical degree in computer technology or related field preferred.
• Knowledge of Apple iOS is a plus.
• Bilingual (Spanish) highly preferred.

Additional Details:

• Onsite role in Conyers, GA (Local candidates only).
• In-person interview required.
• Must have IT Help Desk Call Center experience.

Job Types: Contract, Temporary
Pay: Up to $20.00 per hour
Expected hours: 37.5 per week
Work Location: In perso

• Oversee daily performance of computer systems and applications.
• Respond to user inquiries regarding computer software or hardware issues.
• Monitor ticket queues, assign and escalate tickets as needed.
• Conduct diagnostics and troubleshooting to resolve technical problems.
• Provide customer support for password resets, account management, and website assistance.
• Escalate issues to second-tier support or management when required