Help Desk Technician - IT - Juneau at Central Council Tlingit & Haida Indian

Juneau, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Troubleshooting, Problem-Solving, Analytical Skills, Teamwork, Communication, User Account Administration, Hardware Training, Software Training, Knowledge Base Maintenance, Operating Systems, Computer Systems, Mobile Devices, Technical Manuals, Field Support, Customer Service

Industry

Government Administration

Description

Description Help Desk Technician Department: Information Technology Location: Juneau Exemption Status: Non-Exempt Pay Grade(s): 7-8 Purpose: The Help Desk Technician will respond to customer inquiries to provide technical assistance and support via phone, in-person, or remotely, related to computer systems, hardware, and software. Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation: • Respond to help desk tickets via phone, email, in-person, or through remote access. • Maintain and optimize the operating systems and configurations of workstations. • Provide technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. • Record events, problems and their solutions in the help desk ticketing system • Perform routine user account administration. • Provide hardware and software training to individuals and groups. • Maintain the IT knowledge base and end user documentation. • Other duties as assigned. Requirements Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively: • Knowledge of computer systems, mobile devices, and other technology products. • Ability to diagnose and resolve basic technical issues. • Good problem-solving, analytical, and teamwork skills. • Able to read, understand, and apply information in technical manuals and journals. • Able to communicate well both verbally and in writing with users, co-workers, and management. • Able to follow direction of the IT Manager and upper management. • Able to travel out of town occasionally to support field workers and to attend training. Minimum Qualifications (education, experience, skills): • High school diploma or equivalent. • Three (3) years’ related experience. • Substitution: Associate degree from an accredited college in computer networking, computer science or a closely related field may substitute for two years of the required work experience. Preferred Qualifications (education, experience, skills): • N/A Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation: • The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs. Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: • Travel on small aircraft or ferry may be required. • Certain positions at Tlingit & Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.

Responsibilities

The Help Desk Technician will respond to customer inquiries and provide technical assistance related to computer systems, hardware, and software. Responsibilities include maintaining workstations, troubleshooting issues, and providing training to users.