Help Desk Technician | Jackson, MS (33351) at Stribling Equipment

Richland, Mississippi, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Customer Support, Hardware, Software, Communication Skills, Tech-savvy, Computer Systems, Mobile Devices, Technical Issues, Office Automation, Databases, Remote Control, Customer-oriented, Patient

Industry

Machinery Manufacturing

Description

Job Details Level: Experienced Job Location: JACKSON - Stribling Equipment, LLC - Richland, MS 39218 Position Type: Full Time Travel Percentage: None Stribling Equipment, LLC and Empire Truck Sales, LLC are two of the most respected dealers in the Southeast. With the quality and reliability of great brands like John Deere with Stribling and Freightliner/Western Star with Empire, we are well positioned for continued growth as we continue to develop our markets. Due to our continued expansion, we are looking for a Help Desk Technician to join our team. As a Help Desk Technician, you will be the first point of contact for our employees experiencing technical issues. Your primary responsibilities will include: Troubleshooting hardware and software problems Providing timely and accurate customer feedback Logging all help desk interactions Installing, modifying, and repairing computer hardware and software Following up with employees to ensure issue resolution Qualifications Proven experience as a help desk technician or other customer support role Tech-savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Customer-oriented and patient Education: High school diploma or equivalent; higher degree in a computer-related field preferred Benefits: Competitive Wages Exceptional Incentives & Benefits Medical | Dental | Vision Insurance Company Paid, Employee Short-term & Long-term Disability Coverage In-House Training 401(k) Retirement Plan Advancement Opportunities We promote a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which include a background check and drug test upon offer acceptance. Stribling Equipment, LLC, Empire Truck Sales, LLC, and S&G Financial are Equal Opportunity Employer

Responsibilities

As a Help Desk Technician, you will be the first point of contact for employees experiencing technical issues. Your primary responsibilities include troubleshooting hardware and software problems, providing customer feedback, and ensuring issue resolution.