Help Desk Technician ? Level 1/2 (Onsite) at ABCO MAINTENANCE INC BIC 1854
Staten Island, NY 10306, USA -
Full Time


Start Date

Immediate

Expiry Date

13 Dec, 25

Salary

65000.0

Posted On

16 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Google Apps, Data Integrity, High Pressure Environment, Google Drive, Software

Industry

Information Technology/IT

Description

PART-TIME AVAILABLE

ABCO Maintenance is a full-service commercial facility maintenance and construction company serving the Tri-State area for 35+ years. We are currently seeking an onsite Computer & Network Support Technician to join our team at our Staten Island location.

REQUIREMENTS:

  • Must report daily to Staten Island, NY
  • Ability to quickly learn new technology and software
  • Familiarity with backups, data integrity, and basic server maintenance in a Windows environment
  • Strong organizational skills
  • Ability to perform well in a high-pressure environment with multiple priorities
  • Strong customer service mindset
  • Experience with MS Office applications and Google apps (Google Drive, etc.)
  • At least 2-3 years of experience in a help desk role
  • Experience using a support ticket system to manage requests and incidents
  • Good employment track record

How To Apply:

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Responsibilities
  • Report directly to the Director of Technology
  • Install, maintain, test, and repair end-user systems, conferencing AV equipment, and VOIP phones
  • Provide support to both onsite and remote employees, including maintenance technicians
  • Troubleshoot issues, find fixes, and offer solutions while delivering exceptional technical service
  • Be available for after-hours on-call remote support as needed
  • Install and configure hardware and software
  • Respond to requests or incidents in a timely manner, managing issues through a support ticket system
  • Repair or replace equipment as needed
  • Set up and mail workstations for new hires and consultants
  • Assist with new hire IT training for basic IT requirements
  • Provide support for Microsoft 365 and Google Apps (Drive, Docs)
  • Troubleshoot VOIP phones (Dialpad)
  • Create forms (Jotforms, Doforms)
  • Assist technicians remotely with cell phone issues
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