PART-TIME AVAILABLE

ABCO Maintenance is a full-service commercial facility maintenance and construction company serving the Tri-State area for 35+ years. We are currently seeking an onsite Computer & Network Support Technician to join our team at our Staten Island location.

REQUIREMENTS:

• Must report daily to Staten Island, NY
• Ability to quickly learn new technology and software
• Familiarity with backups, data integrity, and basic server maintenance in a Windows environment
• Strong organizational skills
• Ability to perform well in a high-pressure environment with multiple priorities
• Strong customer service mindset
• Experience with MS Office applications and Google apps (Google Drive, etc.)
• At least 2-3 years of experience in a help desk role
• Experience using a support ticket system to manage requests and incidents
• Good employment track record

• Report directly to the Director of Technology
• Install, maintain, test, and repair end-user systems, conferencing AV equipment, and VOIP phones
• Provide support to both onsite and remote employees, including maintenance technicians
• Troubleshoot issues, find fixes, and offer solutions while delivering exceptional technical service
• Be available for after-hours on-call remote support as needed
• Install and configure hardware and software
• Respond to requests or incidents in a timely manner, managing issues through a support ticket system
• Repair or replace equipment as needed
• Set up and mail workstations for new hires and consultants
• Assist with new hire IT training for basic IT requirements
• Provide support for Microsoft 365 and Google Apps (Drive, Docs)
• Troubleshoot VOIP phones (Dialpad)
• Create forms (Jotforms, Doforms)
• Assist technicians remotely with cell phone issues