POSITION: Helpdesk Technician (Level 1)
REPORTS TO: Manager of IT
OBJECTIVE: Provides on-site IT support and manage hardware infrastructure. This role is primarily in-office and focuses on hardware lifecycle management, PC imaging, and in-office user support, while also assisting with server builds, networking, and virtualization tasks under the guidance of the IT Manager.
COMPENSATION: Non-exempt (hourly), monthly cell phone stipend.

BENEFITS: Verrex offers a comprehensive benefits package to support the health, well-being, and financial security of our employees. Benefits include:

• Medical, dental, and vision insurance (VSP)
• Company-sponsored 401(k) plan with matching contributions
• Company-paid life insurance and AD&D coverage ($50,000)
• Long-term disability (LTD) insurance
• Optional supplemental life insurance available for purchase
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to AFLAC supplemental insurance products

This benefits summary is intended as a general overview and is subject to the terms and conditions of the official plan documents.

SKILLS & QUALIFICATIONS:

The ideal candidate is hands-on, detail-oriented, and eager to grow into systems, networking, or virtualization engineering roles.

Required

• 1–3 years of IT support or hardware experience.
• Proficiency with Windows 10/11 imaging and deployments.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs).
• Familiarity with structured cabling and patch panels.
• Strong interpersonal skills for face-to-face support.

Preferred

• Experience with imaging tools (Intune Autopilot, MDT, SCCM, Clonezilla).
• Exposure to VMware vCenter or Hyper-V.
• Basic Linux OS familiarity.
• Experience with IT asset management systems.
• Ability to lift and install IT hardware (PCs, monitors, servers).

What We Offer

• On-site, hands-on technical experience.
• Direct mentorship from the IT Manager.
• Training toward certifications (A+, Network+, VMware VCTA).
• Career growth into systems, networking, or datacenter roles.

This job description may be revised at any given time by Verrex Management.

Helpdesk & User Support

• Provide in-person Level 1 support for office users.
• Troubleshoot desktops, laptops, printers, peripherals, and conference room equipment.
• Support VoIP desk phones and Zoom Rooms.
• Diagnose physical connectivity issues, tone out/test cables, and patch to switch ports.
• Escalate advanced issues with detailed documentation

Hardware Lifecycle & Inventory

• Image, configure, and deploy PCs and laptops.
• Maintain accurate IT hardware inventory in IT Glue.
• Manage hardware lifecycle: procurement, deployment, decommissioning.
• Coordinate vendor RMAs and warranty repairs.

Office Infrastructure & Networking

• Assist with installation of networking equipment (switches, APs, firewalls).
• Perform cable management and labeling in network closets.
• Support day-to-day office IT systems (printers, meeting room tech)

Servers & Virtualization

• Assist IT Manager with physical installation and imaging of servers.
• Perform basic VMware vCenter tasks (monitoring VMs, snapshots, power operations).Learn and support OS imaging and rebuilds.
• Security & Administration
• Support endpoint security (antivirus, patch agents).
• Perform basic Active Directory user and device management.
• Ensure proper secure decommissioning of hardware.