JOIN OUR TECH TEAM AS A LEVEL 2 HELP DESK TECHNICIAN!

Location: Mount Prospect, IL (On-Site)
Full-Time | Monday–Friday, 7:45 AM – 4:45 PM
Department: Information Technology
Salary Range: $60,000-$75,000
$1,000 Sign On Bonus after 90 days of employment

ABOUT US

At American Freedom Insurance Company, we’re a fast-growing, midsized, non-standard auto insurance carrier licensed in multiple states. We’re proud of our solid reputation and track record of profitability. Located in Mount Prospect, IL, our team is passionate about delivering exceptional service and innovative solutions in a collaborative, upbeat environment.

WHO YOU ARE

We’re looking for a tech-savvy problem solver who thrives in a fast-paced environment. Ideal candidates will have:

• Associate degree or equivalent work experience in IT.
• 3–5 years of experience in technical support or a help desk role.
• Strong knowledge of Windows 10/11, Microsoft 365, Azure and Active Directory.
• Experience with ticketing systems and remote desktop tools.
• Excellent communication and customer service skills.
• A proactive mindset and the ability to work independently and as part of a team.

As a Level 2 Help Desk Technician, you’ll be a key player in our IT team, responsible for:

• Providing advanced technical support for desktops, laptops, printers, and mobile devices.
• Installing, configuring, and maintaining Windows OS and applications.
• Troubleshooting network, hardware, and software issues.
• Assisting with system upgrades and supporting enterprise technologies.
• Documenting solutions and procedures in our knowledge base.
• Collaborating with IT staff to resolve complex incidents and requests.