Help Desk Technician at Pella Windows and Doors by Gunton Corporation

Bedford Heights, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

50000.0

Posted On

05 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Installation, Technical Support, Inventory Management, Customer Service, System Configuration, Documentation, Problem Solving, Communication, Collaboration

Industry

Wholesale Building Materials

Description

Description Job Summary This Help Desk Technician role is an excellent opportunity for recent college graduates looking to launch their career in IT. In this position, you will build hands-on experience supporting employees across the company with hardware, software, and system needs, while learning how to maintain and improve business-critical technology systems. What You’ll Do Serve as a first point of contact for Helpdesk requests via phone and email, troubleshooting issues and documenting solutions, with guidance from senior team members when needed Support the daily flow of business system operations and gain exposure to how technology enables company processes Assist in ordering, tracking, and receiving IT equipment from vendors Set up and deploy computers and devices for employees, ensuring they are properly configured and ready to use Help maintain an accurate inventory of company hardware and equipment Document processes and contribute to improving system procedures over time Learn and stay current on new technologies, software updates, and tools that improve system performance Assist with installing and upgrading software across company devices Prioritize tasks effectively while collaborating with the IT team lead and peers Take on additional projects and responsibilities to expand your skill set and experience Follow company policies and actively participate in initiatives that support employee engagement and continuous development Build strong working relationships across teams to deliver excellent internal customer service Who You Are This role is a great fit for someone who: Is a recent graduate eager to start a career in IT or technology support Enjoys solving problems and learning new systems in a fast-paced environment Is adaptable, coachable, and motivated to grow their technical skills Works well independently and as part of a collaborative team Communicates clearly and professionally with others Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent coursework/internship experience) Internship, coursework, or project experience related to IT support or Helpdesk environments Strong communication skills and willingness to interact with employees at all levels of the organization Exposure to supporting users across multiple locations is a plus, but not required What We Offer A strong, established company brand with career growth opportunities Competitive base salary with incentive potential Paid time off to support work-life balance Comprehensive benefits including health, vision, dental, and life insurance Flexible Spending Account (FSA) options 401(k) with profit sharing Ongoing learning and development to help you grow your career Gunton Corporation is pleased to be an equal employment employer. Decisions concerning employment, transfers, and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.

Responsibilities

Serve as the first point of contact for technical requests, troubleshooting hardware and software issues for employees. Responsible for deploying devices, maintaining IT inventory, and documenting system procedures.