JOIN OUR INNOVATIVE TEAM AT SANTRAC TECHNOLOGIES: HELP DESK SUPPORT TECHNICIAN

At SanTrac Technologies, we are more than just a provider of cutting-edge Information Technology, VOIP, and Low Voltage Solutions. We are a forward-thinking, values-driven company dedicated to delivering exceptional service and building lasting relationships with our clients. As we continue to grow and innovate, we’re seeking a dynamic, motivated, and talented individual to join our team as a Help Desk Support Technician.
This is more than just a job—it’s an opportunity to contribute to the success and growth of a company where your ideas, contributions, and passion will directly impact our future. If you’re someone who thrives in a collaborative, fast-paced environment and wants to help deliver top-notch customer experiences, we want to hear from you!

SKILLS WE’RE LOOKING FOR:

• A Strong Technical Foundation: Knowledge of Microsoft Desktop Operating Systems (Windows 7, 10), Active Directory, Office 365, and VoIP systems.
• Hands-On Experience: You’ve configured email accounts for O365 and Exchange Online, managed remote access solutions, and provided timely support to users both locally and remotely.
• A Collaborative Team Player: You work well within a team and are open to feedback and coaching, eager to contribute to the broader success of the company.
• Top-Level Communication: Whether it’s troubleshooting or explaining a process, you have the ability to effectively communicate with both business and technical audiences.

DESIRED QUALIFICATIONS:

• Certifications: (CompTIA) A+ Certification (or equivalent) is a must.
• Flexibility & Mobility: A willingness to travel locally and the ability to visit client sites.
• Clean Background: You must pass a drug and background check and have a valid driver’s license.
• Hands-On Skills: Experience with PC/laptop repair, printer maintenance, and local area networks (LAN).
• Physical Requirements: You’re comfortable with occasional lifting and moving of computer equipment.
• Flexible Hours: You’re ready and willing to work mornings, evenings, and weekends as needed.

WHY SANTRAC TECHNOLOGIES?

At SanTrac Technologies, we believe in investing in our people and creating an environment where growth, innovation, and collaboration are at the heart of everything we do. Here’s what we offer:

• Paid Holidays & Vacation – Enjoy time off to recharge and spend time with loved ones.
• Health Insurance Benefits – We care about your well-being and offer comprehensive health coverage.
• 401K & Profit Sharing – A future you can look forward to, with benefits that secure your tomorrow.
• Onsite Gym – Stay active and healthy with free access to our gym.
• Workers’ Compensation – Your safety is a priority, and we’ve got you covered.
• A Thriving Culture – A team that values transparency, collaboration, and excellence.

If you’re looking for a place where your contributions truly matter and you have the chance to grow alongside a company that values innovation, integrity, and teamwork, SanTrac Technologies is the place for you.

As a Help Desk Support Technician, your role will be essential in providing exceptional technical support and playing a key part in executing our customer-focused projects. You’ll be working hands-on with a range of technologies, contributing to the delivery of service excellence that our clients rely on.

• Technical Support Excellence: From troubleshooting desktops and configuring VPN clients to supporting hosted VOIP systems, your technical expertise will shine as you provide on-site and remote assistance to our clients.
• Collaborating for Success: You’ll work both independently and as part of a team, applying your knowledge to solve complex issues, configure devices, and manage client systems.
• Maintenance & Upgrades: You’ll take ownership of preventative maintenance tasks, ensure smooth operations of client systems, and assist with network upgrades to improve client infrastructure.
• Client-Centric Service: By utilizing industry-standard tools and techniques, you’ll help ensure that our clients’ systems run efficiently, proactively solving issues before they become problems.