Help Desk Technician at STE Aethon, Inc

Robinson Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

16.0

Posted On

24 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Troubleshooting, Customer Service, Remote Diagnostics, Ticketing Systems, Linux, Technical Support, Communication Skills, Problem Resolution, Field Service

Industry

Industrial Automation

Description

Description Who WE Are: ST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through cutting-edge innovations. Specializing in advanced robotics and AI solutions, STE Aethon, Inc. designs and develops state-of-the-art autonomous mobile robots that optimize efficiency, enhance productivity, and redefine the way businesses operate in today's rapidly evolving technological landscape. Aethon endeavors to make our Careers page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us via email at careers@aethon.com or call 412-322-2975 – ext. 160 This person will work in a Product Support / Help Desk environment and will have the ability, through hardware and software, to troubleshoot problems in an office environment while the robot (The TUG) is operating in the field (Hospitals / Medical Centers / Manufacturing Facilities / Hotels). Aethon endeavors to make our Careers page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us via email at careers@aethon.com or call 412-322-2975 – ext. 160 What YOU Will Do: • Serve as the first point of contact for our Customer Service team, by means of automated alerts, phone calls, email, or electronic chat sessions, responding quickly and competently. • Perform Customer identification and verification of problem through probing questions and effective listening skills, while using provided processes and/or systems. • Provide quick technical assistance and customer service support for incoming communications, followed by remote troubleshooting through diagnostic techniques and pertinent questions • Walk customers through equipment familiarization, basic usage, and problem resolution, and be able to escalate issues appropriately when onsite service is required. • Expected to prioritize and manage several open issues at one time, documenting the process and technical knowledge in our ticketing system. • Candidates must be willing to work shifts (including mornings, evenings, and nights on both weekdays and weekends …. including holidays). Requirements What YOU Need to Succeed: Must have at least an Associate’s Degree in an IT related field. Must be willing and able to troubleshoot, maintain, configure, and install both hardware and software. Linux knowledge and /or experience is a plus Must present self well, in a professional image, and have strong communication skills. Opportunity to travel to onsite to provide field service for Aethon equipment All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

Serve as the first point of contact for customer service, providing remote technical assistance and troubleshooting for autonomous mobile robots. Manage multiple open issues via a ticketing system and escalate complex problems when onsite service is required.