Help Desk Technician at Team Nexa Insurance Solutions

Taylorsville, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Help Desk, Troubleshooting, Windows, macOS, Networking, Customer Service, Documentation, Software Updates, Hardware Support, Ticketing Systems, Communication, Security Awareness, User Education, ITIL, CompTIA A+

Industry

Insurance

Description

Description Serve as the first point of contact for users seeking technical assistance via phone, email, or in person Diagnose and troubleshoot hardware, software, and network-related issues across desktops, laptops, mobile devices, and peripherals Provide timely and effective support, escalating complex issues to appropriate teams as needed Install, configure, and update operating systems, applications, and system components on end-user devices Manage and resolve support tickets using a help desk or IT service management system Assist in onboarding and offboarding procedures, including user account setup, permissions, and hardware deployment Maintain accurate documentation of support activities, issue resolutions, and user instructions Educate users on best practices for system usage, security awareness, and self-service tools Perform routine maintenance tasks such as software updates, patching, and hardware checks Collaborate with IT team members to support organization-wide initiatives and ensure high-quality user support Requirements Education and/or Work Experience Requirements: Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience 1–3 years of experience in a technical support or help desk role Proficiency with Windows and/or macOS environments, including common productivity applications (e.g., Microsoft 365, Google Workspace) Familiarity with basic networking concepts, printer support, and remote desktop tools Experience with ticketing systems (e.g., Zendesk, Freshservice, ServiceNow) is a plus Strong communication and customer service skills, with the ability to explain technical issues to non-technical users Industry certifications (e.g., CompTIA A+, ITIL Foundation) are desirable Ability to prioritize tasks and work efficiently in a fast-paced environment Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Prolonged periods of sitting at a desk and working on a computer Occasionally required to lift or move hardware or equipment up to 40 pounds Ability to access equipment in confined or elevated spaces (e.g., server rooms or network closets) Visual acuity to read technical materials and monitor system performance

Responsibilities

Serve as the first point of contact for users seeking technical assistance and diagnose hardware, software, and network-related issues. Provide timely support and manage support tickets while assisting in onboarding and offboarding procedures.