ABOUT VIVID IMPACT:

Vivid Impact has been a pioneer in the graphic communications industry for over 50 years, growing from a small commercial printing service into a global leader in marketing technology. Since our founding in 1974, we have combined creativity with precision to deliver innovative print and digital solutions that drive success. With a team of over 350 dedicated professionals, we are committed to making a positive, lasting impact on our team, partners, and the communities we serve. Guided by our mission, we strive to be the trusted marketing technology resource for organizations looking to achieve better results, providing cutting-edge solutions that enhance brand engagement and performance.

• Diagnose and troubleshoot computer hardware, software, and network issues to ensure minimal downtime.
• Install, configure, and update hardware, software, and operating systems for optimal performance.
• Provide timely and effective technical support to users via phone, remote access, and onsite assistance.
• Train employees on new technologies and software applications to enhance productivity.
• Perform routine system maintenance and implement preventive measures to optimize IT performance.
• Install and configure antivirus software and security measures to protect against cyber threats.
• Backup and restore data to prevent data loss and support business continuity.
• Repair and replace defective computer hardware components as needed.
• Maintain accurate documentation of technical issues, resolutions, and user training materials to improve IT support efficiency.