Help Desk Technician at Wabash Valley Power Alliance

Lebanon, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Troubleshooting, User Training, Hardware Support, Operating Systems, Applications, Office 365, VPNs, Network Connectivity, Cybersecurity, Incident Documentation, User Awareness, Research Skills, Communication Skills, Project Management

Industry

Utilities

Description

Company Description ABOUT US · LOCATION: Boone Power is centrally located in Lebanon, IN, with easy access off Interstate 65, State Road 39 and State Road 32. We have big-town amenities, with a small-town feel. · FIRST: We are proud to be the first electric cooperative in the state. It was with a pioneering spirit, in 1935, that we brought electricity to the rural folks within the communities we serve. · FASTEST: Today, as the fastest growing electric cooperative within the state, we integrate an innovative business model with our pioneering foundation to find opportunities, stretch our boundaries and focus on meeting the needs of our diverse member-owners. As a not-for-profit, we’re focused on being good stewards of our organization’s resources and providing quality service for our members. · LEADING: As a trusted and innovative leader in providing our nearly 20,000 member-owners with superior electric service at fair and reasonable prices, we also take pride in the meaningful impact and improved quality of life we make throughout the communities we serve. · PRINCIPLED: As a member-owned cooperative, our core principles and values are based on open and voluntary membership, democratic member control, autonomy and independence, bolstering our local economies, and the sustainable development of the communities we serve. Boone Power is proud to be an equal opportunity employer. Follow Boone Power on Facebook, Twitter, LinkedIN and YouTube. Job Description The Help Desk Technician at Boone Power is responsible for the daily administration, maintenance, and support of the organization’s end‑user computing, audio‑visual, event systems, and entry‑level cybersecurity operations. This role ensures a consistent, reliable user experience by providing hands‑on troubleshooting and training. Responsibilities include frontline support for hardware, operating systems, applications, Office 365, VPNs, and basic network connectivity; managing device lifecycle activities from procurement through retirement; staging and providing AV and meeting support in the new Boone Power office; and executing routine cybersecurity activities such as triaging and documenting incidents, monitoring EDR and OS patching dashboards, validating and remediating phishing tests, and contributing to user awareness and training. The successful candidate will report to the IT Infrastructure Manager. Resumes must be received by noon on February 6, 2026. No phone calls please. Qualifications High School and 1 year of experience Preferred certifications, such as CompTIA A+ Experience with "hands-on" training Strong desire to learn and provide support for users Ability to successfully manage multiple projects concurrently Ability to communicate effectively with non-technical users Ability to conduct research for hardware and software issues Additional Information EXCELLENT BENEFITS Boone Power offers competitive pay, an excellent benefits package including medical, dental, vision, life insurance, 401(k) matching, pension retirement plan, education reimbursement – your benefits with us start when you do. We also offer a generous paid leave schedule and opportunities for professional growth.

Responsibilities

The Help Desk Technician is responsible for daily administration, maintenance, and support of end-user computing and cybersecurity operations. This includes frontline support for hardware, operating systems, applications, and managing device lifecycle activities.