It’s fun to work in a team where people truly BELIEVE in what they are doing!
Rewarding career. Competitive salary. Outstanding benefits.
The Help Desk Technician performs a variety of functions relating to Information Systems Support and Plant Services to assure quality of operations throughout Whitman Hospital and Medical Clinics. Specific areas of responsibility are within the realm of communications equipment, computer network cabling and hardware, various office equipment connected to communications or network systems, nurse call equipment and wiring, wireless system components, computer problem troubleshooting, and computer network troubleshooting. Additional responsibilities are within the realm of electrical and electronic installations and troubleshooting on various systems throughout the entire facility.

QUALIFICATIONS

Required

• Associate degree in Information Technology or equivalent experience.
• A current unrestricted driver’s license.
• Understanding of simple mathematical calculations.

Preferred

• TIAA+, CCNA, Network+, CISSP, MCSE or PDC.
• Two (2) years of experience.

Performance Standards

• Provides tier I technical support through the IS department’s help desk system.
• Maintains and troubleshoots systems to include, but not be limited to: security, nurse call, fire alarm, communications systems, automated office equipment, video systems, clock systems, radios, phone systems and phones, etc.
• Works in conjunction with the IS Manger and Lead Help Desk Technician to install equipment as needed, but with a focus on equipment with Information Systems and people interfaces.
• Works in conjunction with the IS Manager and Lead Help Desk Technician to train staff on equipment with Information Systems and people interfaces.
• Performs other maintenance mechanic tasks as assigned and as needed according to workload of facility.
• Works in conjunction with IS Manager and Lead Help Desk Technician to read and interpret engineer and architect drawings to advise on impacts of decisions being pondered for future or current work as it relates to areas of expertise.
• Works with IS Manager and Lead Help Desk Technician on maintenance of computers, printers, faxes, networking equipment and other IS equipment as needed.