ABOUT US

Wittington Investments, Limited, a private Canadian company, is the holding company of the Weston group of companies, which includes George Weston Limited, Loblaw Companies Limited and Choice Properties REIT.
George Weston Limited is a Canadian public company, founded in 1882. George Weston has two operating segments: Loblaw Companies Limited, Canada’s largest food and drug retailer and a provider of financial services, and Choice Properties Real Estate Investment Trust, Canada’s largest and preeminent diversified REIT. With over 200,000 employees working at George Weston and its operating segments, the group of companies represent one of Canada’s largest private sector employers.

REQUIRED SKILLS, QUALIFICATIONS AND BEHAVIORAL ATTRIBUTES:

• Strong understanding of computer systems, mobile devices, standard business applications (Windows, macOS, MS Office suite), and networked environments (printers, VPNs, TCP/IP, DNS, DHCP)
• Familiarity with Active Directory, Exchange, Office 365, and Entra administration is essential
• 1-2+ years of experience in IT support, help desk, or a related technical role is strongly preferred, though entry-level candidates with strong customer service backgrounds will be considered
• High school diploma or equivalent required; associate or bachelor’s degree in information technology, Computer Science, or related field required
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus
• ITIL related certification is a plus
  Wittington Investments, Limited is an equal opportunity employer committed to promoting a diverse and inclusive workplace. We know our success depends on the perspectives and contributions of all our employees. Diverse backgrounds and experiences make our business stronger.
  If you are contacted for a job opportunity and require accommodation, please email people.culture@wittington.ca so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

ROLE OVERVIEW

As a Help Desk Technician (Tier 1 & Tier 2), the role will serve as an essential point of contact for technical assistance across the organization. This combined role offers the opportunity to develop and apply technical expertise, directly support users, and ensure the smooth operation of our IT systems. Whether you are troubleshooting routine issues or resolving complex problems, your contributions will be pivotal to daily operations.

DUTIES & RESPONSIBILITIES

• Provide prompt, courteous technical support to users via phone, email, and ticketing system for both basic and advanced IT issues, including software, hardware, and network troubleshooting. Log and track incidents and service requests, and maintaining help desk support documentation
• Onboard new employees by setting up workstations, mobile phones, user accounts, and access permissions. This includes orientation training and maintain onboarding checklist and documentation
• Support offboard process in decommissioning accounts and access, workstation and mobile phones clean up
• Assist with the technology asset inventory and procurement (Hardware and software)
• Assist with Audio Visual technology in meeting rooms. This includes maintenance, upgrade, issue resolution, and user support / training
• Support IT-related projects from end-to-end that have impact to user experience and support the operational process
• Support business users with SharePoint, training and its access management.
• Assist with Help Desk process improvement and efficiency.