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Help Desk Tier I Support at C3EL

, , Kuwait -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Troubleshooting, User Account Management, Email Management, Printer Configuration, Laptop Imaging, Network Connectivity, Microsoft Domain, Exchange Mailboxes, Technical Support, Documentation, Customer Service, Military Environment, IT Systems, IT Customer Support, Certifications

Industry

IT Services and IT Consulting

Description

Overview: Job Title: Help Desk Tier I Support Security Clearance: Secret Location: Camp Arifjan, Kuwait (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a Help Desk Tier I Support to join our team in Camp Arifjan, Kuwait. In this role, you’ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You’ll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently. Responsibilities will include, but not be limited to: Perform laptop imaging and deployment. Conduct basic IP and network connectivity troubleshooting. Create and manage user accounts within a Microsoft domain environment. Add and remove computers from the domain. Assign users to appropriate groups and apply necessary permissions. Create and manage Exchange mailboxes. Diagnose and resolve user email-related issues. Troubleshoot and configure printers, including mapping shared printers. Document all support actions and troubleshooting steps for reporting and tracking purposes. Minimum Qualifications: An Active, in-scope US Government issued Secret clearance. Due to the nature of the work and contract requirements, US Citizenship is required. Must have a minimum of seven (7) years of experience with IT systems. Must have a minimum of four (4) years in IT customer support. Must have a minimum of two (2) years experience in a military environment. Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+CE or SSCP. Able to travel to support mission up to 10%. Education: Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.

Responsibilities

The Help Desk Tier I Support will be responsible for resolving technical issues by providing troubleshooting, guidance, and support for computers, networks, and related systems. Responsibilities include laptop imaging, user account management, and troubleshooting email and printer issues.