Help Me Grow Care Coordinator at United Way of San Antonio & Bexar County

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Child Development, Community Engagement, Communication Skills, Empathy, Problem Solving, Team Collaboration, Data Analysis, Resource Coordination, Advocacy, Cultural Sensitivity, Leadership, Outreach, Screening, Referral Coordination, Bilingual Skills

Industry

Non-profit Organizations

Description

Description ABOUT US United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis. JOB SUMMARY Help Me Grow (HMG) Bexar County is a free, family information and referral line designed to promote the optimal development of young children by: Linking families to information and community resources related to child development and parenting Providing Developmental Screening and connection to appropriate services and interventions Providing personalized care coordination Creating and facilitating partnerships within the community to improve the availability and quality of services for families. The Help Me Grow Bexar County Care Coordinator provides comprehensive system navigation regarding child developmental health, behavior, and learning. The Care Coordinator will link families and children to existing resources in the community and will provide the necessary care coordination to ensure families are connected to services that will improve their well-being (i.e. parenting support programs, early childhood education, basic needs assistance, workforce development, and economic mobility). These programs are designed to advance both parent and child success using family-centered approaches to well-being and economic stability. The Care Coordinator will also support family engagement, connection, developmental screening, and referral coordination efforts for UWSA’s Dual Generation and Healthy Outcomes through Prevention and Early Support (HOPES) initiative families. Additionally, the Care Coordinator will take a primary role in expanding community wide knowledge of HMG Bexar County through intense outreach and community engagement efforts. PRIMARY DUTIES AND RESPONSIBILITES Conduct system navigation through intake, screening, assessment, referral, and connection (linkage) to early childhood services and community resources. Support families by providing information and education on child development, non-medical drivers of Health, and economic mobility topics, making appropriate referrals to services both internally and externally, and providing continued integrated support, advocacy and follow-up as needed. Administer and score Ages and Stages Questionnaires (ASQ), explain results to caregivers, provide families with age-appropriate developmental activities, address caregiver concerns empathetically using a trauma-informed approach, and provide appropriate referrals and follow up. Perform office based or community site screenings or trainings on ASQ developmental tools, Learn the Signs Act Early, and Help Me Grow Maintains communication with community providers regarding service availability and accessibility Work collaboratively with interagency staff (Dual Generation, HOPES, FRC, RCIC, 211, RKSA, etc.) and external partners to align service delivery, share family progress updates, and ensure seamless cross-program referrals. Document calls as required Networks, actively engages, and collaborates with Ready Children Impact Council, ReadyKidSA Coalition, Early Matters, 211, Dual Generation Initiative, HOPES, Family Resource Center, and Help Me Grow partners, as well as healthcare and other community providers of early childhood services and resources. Contribute to the development, implementation, and monitoring of an outreach plan that encompasses all recruitment strategies for at-risk families with children ages 0 to 5 in Bexar County. Collaborate with the UWSA marketing and media team, staff, parent advisory committees and partner agencies to develop year-round collective impact products including stories, promotional information, presentations, and events. Conduct aggressive outreach and attend and participate in community events and meetings to promote Help Me Grow, generate community awareness of UWSA, and target families that would benefit from UWSA strategies/programs including HOPES and Dual Generation. Use technology (Teams, Zoom, ATT Office@Hand, Microsoft Outlook, & live chat) to interact with clients Attend and contribute to meetings and trainings as assigned Maintain list of local programs, resources, and services that have the capacity to serve families Provide continuous feedback on data system, maintain and update resource directory as needed Compile and analyze data to identify community trends, strengths, and opportunities within the early childhood system and be prepared to share and present on data to community stakeholders. Assist with development of quarterly and annual reports for HMG and provide information needed to contribute to other strategic initiative reports as required to ensure alignment between Help Me Grow and other United Way program outcomes (i.e. HOPES, Dual Generation, Alamo Quality Pathway, etc.). Respect and maintain confidentiality; follow all agency and program guidelines regarding confidentiality Complete all initial and ongoing training requirements Other job duties or responsibilities as assigned or requested BENEFITS Employer-subsidized healthcare plan with employer-funded HRA offered. Group dental, vision, life insurance and other insurance products are available. Paid holidays, personal and sick leave time. 403(b) retirement plan with employer matching available. Requirements EDUCATION AND EXPERIENCE Bachelor’s degree in early childhood, child development, or related social service field required 2 years of work experience in early childhood development preferred KNOWLEDGE, SKILLS & ABILITIES INFORMATION Strong organizational skills, detail oriented with the ability to prioritize, manage multiple projects, and execute in a high-volume environment. Ability to build and maintain positive relationships that promote cooperation and collaborative work with United Way funded agencies and Bexar County community The ability to navigate political and organizational systems. Professionalism, maturity, and demonstrated capacity for leadership are essential. Demonstrate sensitivity and empathy regarding human service issues and project a non-judgmental attitude towards individuals requiring assistance. Prior understanding of the issues and struggles of families in poverty and prior experience working in a direct service role with low-income families. Strong ability to connect with and help people move forward in their readiness to change. Strong written, verbal, and interpersonal communication skills for engaging with diverse groups, ability to conduct community presentations, and build new partner relations. Ability to work with a wide variety of populations and personalities with respect, compassion, and dignity. Ability to complete the required training. Proficiency in both English and Spanish oral and assessment skills is preferred. Knowledge in both child development and economic mobility is preferred. Must have a valid driver’s license with reliable transportation. Must pass Criminal Background Check. Strong evaluation, problem solving abilities, and decision-making skills Knowledge of Bexar County community resources preferred. Ability to complete documentation of work with the child and family in an accurate and timely manner UNITED WAY COMPETENCIES Core Competencies (all United Way Professionals): Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward WORK ENVIRONMENT Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures. Extended work on personal computing equipment, telephone, multi-functioning printer and calculator. Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally. Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours. PHYSICAL DEMANDS Sedentary work on a PC; sitting for extended periods of time, routinely. Movement within the office and during external meetings and events, regularly. Bends, stoops and twists, occasionally. Exerts up to 25 lbs. of force, occasionally. Facilitates, presents and collaboratively interacts with others, routinely. Perform repetitive tasks, i.e., typing and texting, routinely. The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County. APPLY To submit your application visit https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY. Applications WILL NOT be accepted via email. Contact uwjobs@unitedwaysatx.org should you experience problems submitting your application. United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment. United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | www.uwsastx.org

Responsibilities

The Help Me Grow Care Coordinator provides comprehensive system navigation regarding child developmental health and links families to community resources. They also conduct outreach and community engagement efforts to promote the Help Me Grow program.