• Hours: 37 per week
• Base location: Home based with an office base of Hinckley with some travel will be required within Leicestershire and Northamptonshire*
• Contract: Up to 31st March 2026
  *Your primary residence must be in England or Wales. For contractual purposes, “home” is the address listed on your job application. Any changes to this address, whether permanent or temporary, must be approved in advance by your line manager. This role is primarily home based, however, some travel may be required for meetings and team activity. You will be informed in advance regarding any travel requirements. This includes but is not limited to meetings held quarterly or once in six months without any specific time set. Please be advised that we’re not considering fully remote posts for this role.

WHO WE ARE:

Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.

WHY WORK WITH US?

We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.
To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.
At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference.
With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.
Closing date for applications: midnight on 31st March
Planned date(s) for interviews: 10th April at our Hinckley branch
To apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.
This post is subject to a basic Disclosure and Barring Service check.
Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.

The Help to Claim service is a high profile, national, DWP funded service delivering high quality advice and support to clients to make a new claim for Universal Credit over the phone or via webchat.
We’re looking for a compassionate and tech-savvy adviser to join our team.. You’ll work primarily from home, with a base in our Hinckley office.
You’ll be the bridge between vulnerable clients or those in need of support and the financial security that Universal Credit can provide. Your advice and guidance will empower them to navigate their first application with confidence from start to the first Universal Credit payment.