JOB DESCRIPTION:

We are a Facilities Maintenance Contractor who undertake maintenance and repairs for commercial properties including, but not limited to: retail parks, shopping centres, offices and restaurants. We work with our partners to deliver an excellent service to our clients.
We have an exciting new opportunity for a Helpdesk Coordinator to join our team in Maidstone, Kent. You will be a part of a fast-pace business that promotes high standards and prides itself on delivering the best possible service to all clients.

• Handle incoming calls from clients, supply chain partners and field engineers.
• Manage client work orders from initial enquiry to completion.
• Plan engineer schedules to ensure efficient recovery of fixed labour costs.
• Source and purchase materials necessary to complete work orders within budget.
• Coordinator material and human resource to meet client timescales.
• Maintain strong relationships with clients, supply chain partners and field engineers.
• Work to ISO standards for all documentation processes.
• Represent the organisation at client meetings and external events.
• Demonstrate the core values and professionalism of the company.
• Ensure all KPIs set by our clients are met where possible and escalated internally if not achievable.
  Reporting to: Operations Manager