HELPDESK ADMINISTRATOR

Location: Edinburgh, EH14 1UT
Salary: £28,000 – £32,000 DOE + Benefits
Contract: Full-time, Permanent (Mon–Thurs 8:00–5:00, Fri 8:00–4:00)

WHAT’S IN IT FOR YOU?

• Salary: £28,000 – £32,000 DOE
• Working hours: Mon–Thurs 8:00–5:00, Fri 8:00–4:00
• Benefits: Company pension, private healthcare
  We are a busy and growing commercial heating & plumbing company looking for a proactive and organised Helpdesk Administrator to join our team in Edinburgh!
  This is a key role at the heart of our operations — you’ll be the first point of contact for clients, ensuring jobs are logged and scheduled efficiently, supporting our engineers, and keeping everything running smoothly behind the scenes - If you’re highly organised, great with people, and thrive in a fast-paced environment, this could be the role for you!

• Acting as the first point of contact for clients via phone and email, logging and managing service requests.
• Coordinating engineers’ schedules, allocating jobs, and tracking progress through our CRM system.
• Supporting the finance team with invoicing, purchase orders, and follow-ups.
• Maintaining accurate records, documentation, and reports.
• Assisting with general office administration and supplier liaison.
• Helping drive improvements in processes and customer service.