ESSENTIAL CRITERIA

• Previous experience in an administrative or helpdesk role
• Good organisational and time management skills
• Strong communication skills
• Ability to multitask and work under pressure in a fast-paced environment
• Proficient in Microsoft Office (Word, Excel, Outlook)

THE ROLE

As a Helpdesk Administrator, you will be the first point of contact for internal teams, subcontractors, and suppliers regarding purchase orders and maintenance requests across the company’s contracts. This role will ensure timely resolution of issues, effective communication, and accurate record-keeping.

KEY RESPONSIBILITIES

• Manage incoming helpdesk queries via phone, email, and internal systems
• Log, track, and update all requests, incidents and financials using helpdesk software
• Assign and schedule tasks to the appropriate teams/departments.
• Monitor progress of open tasks and ensure timely resolution
• Generate reports and maintain helpdesk documentation
• Liaise with suppliers, subcontractors, and internal teams as needed
• Provide administrative support to the various contract teams

GENERAL RESPONSIBILITIES

• Providing comprehensive office support including telephone, email, social media and general administration duties.
• Maintaining general office supplies; stationery & welfare provisions.
• Issue of weekly vehicle tracker reports.
• Weekly Payroll checks; Checking timesheets against vehicle trackers, entry on to master spreadsheet, and liaison with accounts in relation to processing payments.
• Generation & issue of sub-contract orders
• Assisting with financial tracking
• Maintaining organised files and records
• Submitting payment applications and invoices
• Drafting and editing company correspondence